Starszy Specjalista/ CX Supply Chain Senior Specialist (Spanish)

Order Management Specialist with Spanish

Are you passionate about customer service, order management, and working in a dynamic international environment? Join ArcelorMittal Business Center of Excellence and become part of a team responsible for ensuring smooth order processing, timely deliveries, and outstanding customer satisfaction.

As an Order Management Specialist, you will play a key role in managing customer orders throughout their entire lifecycle while working closely with Sales, Production, Logistics, Finance, and other internal stakeholders.

• Manage customer orders in SAP/ERP systems, ensuring accurate and timely order processing.
• Create and maintain customer price lists and support pre-sales activities.
• Process various types of orders, including standard, warehouse, consignment, and trial orders.
• Coordinate order fulfillment activities with Sales Offices, Production Planning, and other internal teams.
• Process order changes and maintain accurate order data in ERP systems.
• Monitor customer credit limits and coordinate shipment releases with Logistics teams.
• Allocate available materials to customer orders and create shipment requests in ERP systems.
• Handle logistics-related inquiries and coordinate solutions for delivery or documentation issues.
• Respond to customer inquiries regarding order status, deliveries, and planned production schedules.
• Prepare and provide customers with certificates, invoices, delivery notes, packing lists, and other required documentation.
• Manage customer claims in SAP, CRM, and other relevant systems, coordinating corrective actions when needed.
• Maintain and update customer master data, including addresses and communication preferences.
• Cooperate with Accounts Receivable teams regarding payment-related matters.
• Manage proforma invoices, monitor payments, and support dispatch release processes.
• Coordinate orders involving letters of credit and consignment stock arrangements.
• Participate in projects, process improvement initiatives, and knowledge-sharing activities.
• Support the creation of training materials and operational documentation.

• Fluent Spanish and English (written and spoken).
• 3-5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a related field.
• Strong customer-oriented mindset and excellent communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently as well as collaboratively within an international team.
• Excellent organizational and multitasking skills.
• Continuous improvement mindset and willingness to learn new skills.
• Experience with SAP, CRM systems, Microsoft Office tools, or order management platforms will be considered an asset.

• Stable employment in a global organization and industry leader.
• Hybrid working model.
• Opportunities for professional growth and international career development.
• Comprehensive onboarding and training programs.
• Attractive benefits package.
• Friendly and supportive working environment.
• Collaboration with international teams and stakeholders across Europe.

Join us and help ensure a seamless order management process while delivering an exceptional customer experience every day.