Senior Billing Specialist / Billing Team Lead - India AR Delivery Hub
Join Aristocrat, a global leader in gaming content and technology, where our mission is to bring happiness to life through the power of play. As a Senior Billing Specialist / Billing Team Lead in our India AR Delivery Hub, you will play a crucial role in managing smooth billing operations across multiple regions. This outstanding opportunity lets you lead a team of billing specialists, support consistent billing processes, and promote automation initiatives to ensure high-quality service and accuracy. Become part of a dynamic, collaborative environment committed to excellence and innovation!
What You'll Do
Handle the daily billing queue, allocate work, and ensure SLA adherence for India billing specialists.
Support standard invoice creation, recurring billing, portal uploads, billing status tracking, and initial corrections.
Review billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls.
Coordinate with Regional Billing Leads for Americas and APAC billing requirements.
Advance non-standard billing issues, contract/pricing questions, and customer-impacting exceptions to the appropriate regional owner or AR Resolution Team.
Train, cross-train, and guide India billing specialists to provide backup support across regions.
Maintain SOPs, process documentation, quality checklists, and billing performance reporting.
Use AI-enabled workflow tools, exception dashboards, and automated trackers to prioritize billing queues and identify recurring billing issues.
Support automation opportunities for invoice generation, portal uploads, status reporting, and billing exception identification.
Collaborate with the India AR Delivery Hub Manager and regional billing owners to improve billing data quality and reduce manual interventions.
What We're Looking For
3+ Experience in billing, accounts receivable, order-to-cash, shared services, or finance operations.
Prior team lead, senior specialist, quality review, or process trainer experience preferred.
Strong knowledge of billing controls, invoice accuracy, customer portals, and procedure-based processing.
Strong communication skills with the ability to coordinate across India, Americas, APAC, and future EMEA collaborators.
Join us in our ambitious mission to deliver world-class billing services and contribute to our continued success!
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.