Client Success Manager

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.

CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.

You will:

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem solve for your clients by resolving or anticipating issues 
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals.
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
• Maintain a habit of using AI tools to think, build, and ship faster-it’s your default, not an afterthought.

You have:

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency: $80,000+ for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round. 

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period - with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting 
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office 
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants-if you need an accommodation to participate in the application or interview process, please email [email protected] to make your request.

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