Location General Manager (Washington DC) - ARTECHOUSE

ARTECHOUSE is seeking a Location General Manager to serve as the senior operational leader for our Washington, DC location. This role owns the full day-to-day success of the venue - from staffing and scheduling to facility and vendor relationships, operations budget and inventory oversight, and the seamless execution of programming, private events, and bar operations. The ideal candidate brings a background in theater, hospitality, or experiential/attraction operations, with a strong customer service foundation and the business acumen to run a multi-revenue-stream venue

WHO YOU ARE:

You are a business-minded operator who thrives on ownership. You've run the floor, managed an operations budget or P&L, and know what it takes to deliver a great guest experience while keeping a building running smoothly behind the scenes. You're equally comfortable managing a landlord relationship, coaching a team member through a tough shift, and supporting a private event client. You understand the rhythms of experiential, attraction, hospitality, or tourism-driven businesses - where visitor volume, seasonality, and event calendars all compete for the same space and staff.

This is a hands-on, floor-present role. You spend most of your day walking the floor, interacting with guests, and coaching your team - not sitting behind a desk. You spot service gaps instantly by observing peak rushes, communication flow, and staff execution, and you're expected to work alongside your team and be available on weekends. You're a team player who works well cross-functionally, and you take real ownership over the success of your venue.

CORE RESPONSIBILITIES

• Serve as the senior operational leader for the DC location, with full accountability for day-to-day venue operations, including space maintenance and exhibition operations.
• Oversee venue staffing across all functions - visitor experience, bar, events, and technical/production support - across exhibition hours, private events, and live programming.
• Manage a team of approximately 15-20 staff, maintaining a consistent floor presence across a few shifts per week including weekends.
• Own scheduling for the full team, balancing labor costs against visitor flow, event calendars, and programming needs.
• Oversee hiring, training, and performance management for all staff, including coaching, counseling, and delegating tasks with follow-up.
• Ensure visitor experience and quality control standards are consistently excellent across all staff and departments.
• Develop and implement best practices to maximize team efficiency, and uphold ARTECHOUSE's culture, reputation, and brand.
• Oversee execution of private events and live programming, from logistics and staffing to on-site client management, ensuring a high-quality B2B and B2C guest experience.
• Own bar operations, including staffing, service standards, inventory, and compliance with alcohol service regulations.
• Manage all facility and vendor relationships, including bidding out jobs to contractors and suppliers and following up on supplier issues.
• Own the landlord relationship for the DC location, including building issues and communication.
• Oversee facility maintenance, repairs, and building systems (mechanical, electrical, plumbing), ensuring building codes and permits remain current.
• Serve as the venue's safety officer, ensuring compliance with OSHA, ADA, and fire code requirements.
• Prepare and submit biweekly payroll, and own the location's operations budget and inventory, tracking spend and identifying efficiencies.
• Review daily/weekly P&L and revenue metrics, adjusting labor and operations accordingly; reconcile cash, sales receipts, and reporting as needed.
• Work closely with the Senior Revenue & Marketing Director on event sales and promotions, the Technical Operations lead on exhibition needs, and ARTECHOUSE founders on strategic priorities.

CORE QUALIFICATIONS + EXPERIENCE:

• 3-5 years of Operations Management Experience in a fast paced environment
• Attraction/hospitality/museum management experience a must
• Experience overseeing private events and live programming, including client-facing coordination.
• Experience managing bar or F&B operations, including compliance and staffing a plus
• Experience in facility management (maintenance, working with contractors & vendors, bidding out jobs)
• Substantial decision making relative to personnel, safety, fiscal and facility/maintenance management
• Ability to listen and communicate effectively
• High attention to detail with exceptional organizational skills
• Strong time-management skills; ability to multitask, and prioritize
• Excellent customer service skills and experience in dealing with guests in difficult situations

JOB REQUIREMENTS:

• Lift up to 40lbs, to load and transport bulk supplies, fixtures, etc.
• Regular crouching, bending, twisting, stooping, kneeling, etc. to facilitate various repairs and maintenance activities
• Ability to stand, walk on hard floor surfaces for a prolonged period of time
• Ability to qualify for and secure a DC ABC (Alcoholic Beverage Control) Manager License.

COMPENSATION

$80,000-$100,000 base + bonus & revenue incentives, commensurate with experience

WHO WE ARE

We are a small team, ambitious and hardworking, driven by execution, proactiveness, honesty, and loyalty. We create, produce and showcase innovative immersive experiences and exhibitions, as well as operate physical locations in DC, Houston and New York City. We believe in our mission and every day we work hard to push creative innovation all while empowering, educating and inspiring our audiences. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values

WE OFFER

• Generous, flexible PTO
• Competitive health, dental, and vision insurance for employees and their dependents
• Creative and passionate co-workers

WE VALUE

Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is exempt. Compensation commensurates with experience.