DevOps Engineer – IAM

Job Overview We are looking for a skilled Level 2 DevOps Engineer - IAM to provide operational and technical support for Identity and Access Management (IAM/IDM) platforms and infrastructure. The role involves managing IAM deployments, integrations, automation, monitoring, troubleshooting, and production support across multiple environments. The ideal candidate should have hands-on experience with IAM tools, cloud platforms, CI/CD pipelines, scripting, and identity lifecycle management.

Key

Responsibilities Provide L2 operational and technical support for IAM/IDM platforms and related infrastructure. Monitor IAM applications, servers, connectors, APIs, and scheduled jobs. Support application deployments across DEV, UAT, and PROD environments. Troubleshoot IAM provisioning, reconciliation, authentication, and integration-related issues. Support integrations involving Active Directory, LDAP, REST APIs, databases, SAML, and SCIM. Monitor and troubleshoot user provisioning and de-provisioning processes. Provide hands-on support for cloud environments such as AWS, Azure, or GCP. Support Continuous Integration (CI) and Continuous Deployment (CD) pipelines. Automate routine IAM operations using Shell, PowerShell, or Python scripting. Perform SQL-based data analysis, validation, troubleshooting, and reporting. Investigate production incidents, perform Root Cause Analysis (RCA), and implement resolutions. Support IAM application upgrades, patches, certificates, and configuration changes. Collaborate with IAM, Security, Infrastructure, Application, and Development teams. Maintain Standard Operating Procedures (SOPs), technical documentation, and operational runbooks. Support IAM audits, access reviews, and security compliance requirements. Required Skills & Experience 2-5 years of experience in DevOps, IAM/IDM, Infrastructure, or Application Support. Good understanding of IAM/IDM concepts and identity lifecycle management. Hands-on experience with IAM tools such as Saviynt, AuthArc, Okta, SailPoint, or IBM Verify. Experience with Active Directory (AD) and LDAP. Good knowledge of Linux/Windows operating systems. Hands-on experience with Shell, PowerShell, or Python scripting. Experience with Git and Jenkins or other CI/CD tools. Knowledge of REST APIs, databases, and application integrations. Hands-on experience with SQL for data validation and troubleshooting. Good understanding of cloud platforms - AWS, Azure, or GCP. Strong troubleshooting, incident management, and production support skills. Good to Have Experience with AuthArc, Oracle Identity Manager (OIM), SailPoint, Saviynt, Okta, or Microsoft Entra ID. Knowledge of Docker and Kubernetes. Exposure to Terraform and Ansible. Experience with SAML, OAuth, OIDC, and SCIM protocols. Knowledge of monitoring and logging tools such as Splunk, Grafana, Prometheus, or ELK. ITIL certification or knowledge of ITIL-based service management practices.