Technical Account Manager

Job Description

We’re looking for a technically curious, customer-focused, Technical Account Manager to help our customers get reliable, lasting value from our software. You’ll be a trusted partner to customer stakeholders, building a strong understanding of their products, environments, integrations and business priorities. You’ll use that context to guide service discussions, coordinate issue resolution, identify operational risks and bring customer feedback to the right teams across support, professional services, account management, product and engineering. The role suits someone who can move comfortably between a technical conversation and a customer or executive discussion, bringing clarity, sound judgement and follow-through to both.

Your contribution

$1a

What makes you stand out

Key Skills

• Experience in fintech services, or another similar software environment.
• Familiarity with IT service management practices and tools such as Jira Service Management.
• Experience supporting enterprise customers with complex products, integrations or technical environments.
• Exposure to SaaS, hosted or on-premises software deployments.
• Experience using service metrics, product telemetry or incident trends to guide customer conversations.
• Strong communication and escalation management
• Data analysis, reporting, and performance monitoring
• Strategic advisory and business alignment

What we offer

We offer a competitive salary, 25 days annual leave and a day off so you can celebrate your birthday! Pension with contributions up to 5% and healthcare.

Have we sparked your interest?

Then we’d love to hear from you! Apply now and become part of our team-we’re excited to get to know you.