Partnership Manager

At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role can be hybrid or remote. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.

ASAPP is seeking a Partnership Manager to build and execute our channel partnership motion, with direct accountability for pipeline and revenue sourced through strategic partners. The Partnerships team is a core part of ASAPP’s growth strategy and complements our Sales and Delivery teams.

This role reports to the VP of Partnerships. The Partnership Manager will manage day-to-day relationships with existing partners, recruit new partners, and work across teams to enable co-selling and delivery. The role is hands-on and focused on turning partner engagement into closed business.

ASAPP’s first priority is technology partners, whose platforms and products we integrate with and sell alongside. We also work with technology resellers, business process outsourcers, and consulting and advisory firms.

Responsibilities

• Forecast, manage, and help close partner-sourced pipeline and revenue

• Develop and execute channel plans that deliver measurable pipeline and revenue, starting with technology partners

• Source, recruit, vet, and negotiate with new strategic partners

• Co-sell with ASAPP account executives and partner field teams on named opportunities

• Own partner onboarding and enablement, including playbooks, training, certification programs, and joint marketing materials

• Work with Product and Engineering to support integrations and technical alignment with partners

• Translate ASAPP’s technical capabilities into partner value propositions that align with company objectives and sales priorities

• Track KPIs for partner performance and program effectiveness, and represent ASAPP at partner meetings, industry events, and conferences

Skills & Experience

• 6-10 years in B2B SaaS within Enterprise and/or Contact Center environments (AI/ML experience preferred)

• Proven success driving revenue through technology alliances, ISV partnerships, or ecosystem partnerships

• Experience working with integrators, consultancies, resellers, business process outsourcers, or marketplace partners

• Experience working directly on or alongside quota-carrying sales teams, with direct sales or Account Executive experience strongly preferred

• Ability to independently drive deals from sourcing through close

• Effective negotiation skills with an understanding of legal and compliance considerations

• Ability to communicate credibly with both technical and business stakeholders

• Collaborative approach with Engineering, Product, Finance, Marketing, and Sales

• Comfort operating in fast-moving environments with changing product capabilities

• Experience with CRM/PRM tools and pipeline management preferred