Sr L3 Support Engineer (GUP - Duckcreek) Offshore_AXA

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

· Build the coolest tech for world’s leading brands

· Solve complex problems - and learn new skills

· Experience the power of transforming digital engineering for Fortune 500 clients

· Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Top Skills/MOM:

• Duckcreek is Mandate
• Debugging
• Code review/peer review
• Advanced SQL
• Cloud experience good to have

Responsibilities:

• Resolving incidents that have been escalated up from L2 or through monitoring
• Identify the root cause of recurring issues and implement permanent fixes
• Advanced trouble shooting using advanced diagnostic tools and application logs
• Support users through more in-depth application knowledge
• Release deployment for technically complex releases
• Make recommendations for adding to SOPs
• Find and implement opportunities for automating, Producing reliable and clear SOP documents, Supporting audit and regulatory investigations,
• Testing support for key client activities e.g. patching and DR testing,
• Remediation of Security alongside L3 support and the application development team
• Identify opportunities for service improvement
• Defect fixing in PROD-1 and PROD by following the complete SDLC (coding, peer review, testing, UAT , discussions with business, deployments to prod -1 and prod)

Location: Gurugram