Technology Analyst - Research Support Services

• Location: Remote
• Department: Research Administration
• Schedule: Day Shift | Full-Time

• Independent Technical Support & Problem Resolution: Troubleshoot and resolve complex application issues independently by actively listening, diagnosing user needs, and applying practical knowledge within at least one core technology environment.
• Root-Cause Analysis & Procedural Execution: Trace event sequences and evaluate technical issues systematically to implement reliable solutions in alignment with established standards and detailed specifications.
• Infrastructure & Discipline Expertise: Provide hands-on technical expertise across one or more IT disciplines to sustain, enhance, and optimize organizational technical infrastructure.
• Standardized Documentation & Team Knowledge Sharing: Produce clear, concise technical and process documentation per organizational standards while actively sharing insights and best practices across the work team.

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences:

• Technical Platform & Domain Acumen: Demonstrated proficiency with Google Workspace and Microsoft ecosystems, alongside background in research operations and Clinical Trial Management Systems (CTMS)-specifically Clinical Conductor.
• Client-Centric Training & Independent Drive: Proven track record in user training, end-user education, and customer service delivery, characterized by strong self-motivation, high attention to detail, and the ability to multitask autonomously.