Marketing Coordinator

Who We Are:

Customer experience is the key to growth, but other customer experience management platforms ignore that customer-facing teams often hold that key. They’re the people who can take feedback from customers and take immediate action to create change.

At AskNicely, we believe great experiences start with clarity and recognition. That’s why we built a platform focused on uncovering powerful insights, taking action, and motivating teams to deliver their best.

Trusted by over 1,000 service businesses and backed by top investors, AskNicely is on a mission to grow people-powered businesses everywhere.

AskNicely is an AI-powered customer experience platform built for multi-location service businesses. It captures real-time customer sentiment and proactively turns that into actions that grow reputation and attracts and retains customers.

What differentiates AskNicely?

• Real-time, actionable insights through AI
• • Instantly analyzes customer sentiment (surveys, reviews and more) to provide actionable insights to all levels of the organization.
  • Identify issues and fix them immediately. Instantaneously reward positive behavior.
• Built for multi-location, service businesses, not data analysts
• • Real-time, actionable insights for everyone: from the head office to the branch to the individual customer-facing employees.
  • Manage customer feedback and reviews to reduce churn, improve reviews and grow referrals.
• Designed to deliver growth through exceptional customer experiences
• • Insights and action from AI. An unparalleled customer success team to help you drive culture change.
  • More than spreadsheets and reports - actions to improve customer experience and drive culture change at the point of service delivery.

Benefits

• Free optional health insurance through Southern Cross
• Accrue up to 4 weeks annual leave - plus an 5 extra "Nice Days" per year
• Flexible, remote work environment
• 8 Weeks Paid Parental Leave
• Yearly Learning and Development reimbursement stipend

Cultural Pillars

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).

Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:

• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK:Get feedback to improve your game and give feedback generously to help others improve theirs.

What You'll Do

As a Marketing Coordinator at AskNicely, you will be the tactical engine supporting our market presence, brand voice, and demand generation programs. Working in a fast-paced environment alongside Sales, Customer Success, and Product, this hands-on role is focused on day-to-day execution.

You will help bring marketing initiatives to life across email, social media, content, webinars, paid media, events and sales enablement. By coordinating campaign workflows, maintaining marketing collateral, and tracking baseline performance metrics, you will play an active role in driving brand awareness, keeping sales teams equipped, and supporting customer acquisition.

• Execute and schedule outbound and inbound campaigns across email, social, digital, and other channels under the direction of marketing leadership.
• Support in-person event coordination, including promotion, logistics, in-booth campaigns, attendee tracking, and post-event follow-up.
• Assist with basic SEO, AEO, and website updates, ensuring blog posts, landing pages, and links are properly configured and up to date.
• Create marketing content including emails, blog posts, website copy, social posts, one pagers, pitch decks, case studies, etc. in support of demand generation, product marketing, SEO/AEO, demand generation, and other marketing goals.
• Assist in organizing project tasks, marketing calendars, measurement and reporting, and communication with external freelancers or vendors.

Who You Are

• Experience: 1-3 years of professional marketing experience, marketing internships, or equivalent hands-on digital campaign coordination.
• Communication Skills: Strong written and verbal communication skills, with an eye for detail, proofreading, and tone.
• Tool Familiarity: Working exposure to email marketing platforms (e.g., HubSpot, Mailchimp, or Marketo), content management systems (e.g., Webflow), graphic design & presentation software (e.g., Figma, Google Slides),, paid media platforms (e.g., Google Ads, LinkedIn Ads) and social media scheduling software.
• Execution & Organization: Proven ability to manage multiple competing tasks, adhere to strict deadlines, and stay organized in a fast-moving environment.
• Analytical Aptitude: Comfort navigating spreadsheets and digital dashboards to pull basic engagement metrics and campaign numbers.

Bonus if you have. . .

• Experience within B2B SaaS, customer experience (CX), or technology platforms.
• Experience in event coordination
• Experience with marketing analytics platforms (Google Analytics, Hubspot Analytics)
• Baseline understanding of sales funnels, CRM workflows (e.g., Salesforce, HubSpot), and lead lifecycle stages (MQL/SQL).
• Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience).

Studies have shown that, while men will typically apply to a role when they have 60% of listed qualifications, women and marginalized communities tend to only apply when they meet 100% of the listed qualifications. Upholding marginalized communities is central to our core at AskNicely, so we encourage you to apply, even if you don't meet 100% of listed criteria.