Guest Services Representative - Winter 26-27

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains-Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots. This position reports to the Guest Services Manager.

Job Posting Deadline

Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season.

Essential Job Functions

• Greet guests and maintain a friendly and helpful attitude dealing with guest needs
• Be able to answer questions, promote and offer information about the resort and surrounding area
• Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment
• Assist in the upkeep and maintenance of the outdoor areas for which the base operations department is responsible
• Maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
• Ensures everyone enters and exits the resort in an organized manner at the end of a long busy day
• Perform daily counts of parking lots and abandoned vehicles
• Report complaints and guest concerns to supervisor in a timely manner
• Collect, handle and store ski/snowboard equipment
• Conduct market research surveys with on-site guests when necessary
• Perform other duties as assigned

Qualifications

• High School diploma or equivalent preferred

Knowledge, Skills & Abilities

• Basic computer skills
• Knowledge of guest service industry or ski resort industry
• Ability to maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
• Ability to be flexible with your schedule and be willing to work weekends, holidays, long hours
• Ability to handle and manage confidential information
• Ability to possess a professional appearance at all times
• Can handle fast paced, potentially high-pressure environment
• Excellent verbal communication skills

Work environment and physical demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster