Customer Care Supervisor

Are you an experienced customer care professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts? If you answered yes to these questions, we should talk! ASSA ABLOY is looking to add a Customer Care Supervisor to the Team. This position will be based 100% on-site at our Coastal Southeast regional manufacturing facility or Service Center located in Orlando, Florida. Come see who we are at: https://www.assaabloy.com/group/en/about-us Our team is growing and there has never been a more exciting time to join us! What would you do as our Customer Care Supervisor? You will oversee customer care representatives and order processing teams while working closely with the Customer Success Manager. You will also assist with sales performance metrics and supervise the entire sales administration process, leading and motivating the team to achieve goals and exceed customer expectations. You would also:

• Manage Customer Service and Inside Sales team members
• Drive sales through customer relationships, COPS, and Service Center programs
• Manage the flow of the Service Center's front-end order processing
• Monitor and respond to customer inquiries, escalated issues, and concerns
• Maximize the use of the Service Center's stock welding and MOD programs
• Direct orders to the appropriate manufacturing locations based on profitability and customer satisfaction
• Troubleshoot customer orders for accuracy and/or production delays
• Work with the Operations Manager to control production scheduling and backlogs
• Ensure timely processing of customer quotes, including pricing accuracy
• Drive the quote follow-up process and evaluate hit rates and customer metrics
• Develop team members while fostering an environment of continuous improvement The Skills and Experience you need:
• High school diploma or GED required; advanced education in Business, Industrial Technology, or Management preferred.
• Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong creative business writing skills, with excellent verbal communication and presentation skills.
• Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements.
• Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred.
• Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus. What we offer! We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team: Competitive Salary Paid Vacation, Sick Time, and paid Company Holidays Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance 401(k) Program with company contributions Tuition Reimbursement, Learning and Career Development opportunities Flexible Spending Employee Assistance Program Discount portal Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career We review applications regularly, so don’t wait! We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at [email protected] Let’s create a safer and more open world - together! AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran #LI-SM1 #LI-OSA We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.