E-Commerce Marketplace Operations & Data Coordinator

Company Overview

We are a U.S.-basedconsumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through.

We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team.

Role Overview

This role supports the day-to-day operations of our e-commerce marketplace ecosystem, ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems.

This is not a customer-facing role, but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution.

The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time.

Key Responsibilities

• Marketplace & Product Operations
• Manage and maintain product item creation using Excel-based data feeds
• Upload, update, and troubleshoot product data attributes across marketplace platforms
• Monitor and resolve rejected listings, feed errors, and taxonomy changes
• Perform routine product scrubs to ensure data accuracy and system alignment
• Campaign & Sponsored Product Support
• Support setup and monitoring of sponsored product and brand campaigns
• Pull reporting data from campaign platforms and summarize results
• Track budgets and ensure campaigns are properly configured and running
• Order Flow & Issue Resolution
• Monitor order flow to ensure orders move correctly from marketplace to warehouse
• Identify stalled, delayed, or unshipped orders
• Proactively follow up with internal teams to resolve fulfillment issues
• Ensure resolution is confirmed, not just initiated
• Internal Communication & Follow-Through
• Coordinate daily with logistics, operations, and internal teams
• Follow up persistently on unresolved issues until completion
• Escalate risks that may impact retailer scorecards or performance metrics
• Maintain operational momentum and accountability

Reporting & Data Support

• Pull reports using Excel (including pivot tables where needed)
• Maintain operational trackers and performance summaries
• Support leadership with clean, accurate data visibility
• Systems & Tools
• Excel (required - strong fundamentals, comfort with reports and pivots)
• Marketplace feed platforms (training provided)
• Retailer portals and internal systems (training provided)
• Canva (nice to have, not required)
• Prior experience with specific platforms is not required. Training and documentation will be provided. Comfort working in data-heavy environments is essential.

Required Skills & Experience

• Strong operational and analytical mindset
• Solid Excel fundamentals (filters, formulas, basic pivots)
• High attention to detail and data accuracy
• Comfortable navigating multiple systems simultaneously
• Confident internal communicator (email, follow-ups, coordination)
• Proactive problem-solver who does not wait to be told what to fix
• Strong follow-through until resolution is confirmed

Preferred Profile

• Experience in e-commerce, marketplaces, or operations support
• Comfortable working with data feeds, SKUs, UPCs, and inventory logic
• Experience supporting cross-functional teams (logistics, ops, sales support)
• South Africa-based candidates preferred due to communication style and ownership mindset

Work Schedule

• Full-time: 40 hours/week
• Core preference: 9:00 AM - 5:00 PM Eastern Time
• Open to slight shifts (e.g., 10:00 AM - 6:00 PM ET) if beneficial for operations
• Compensation & Engagement
• Full-time, long-term role
• Initial onboarding and training period expected (90 days)
• Growth path into deeper ownership of marketplace operations