Decant Coordinator

Make a real difference when customers need us most. Are you highly organised, customer-focused and able to remain calm under pressure? Do you have the empathy, problem-solving skills, an eye for detail and determination to support people through challenging situations?

We're looking for two Decant Coordinators to join our Neighbourhood Services team. These are new roles, so it is a great time to join the team and help shape the new service. You will play a vital role in supporting customers who need to temporarily move from their homes due to planned works, emergencies or unforeseen circumstances and will work closely with our Neighbourhood Officers and our Repairs and Maintenance Teams to make sure our communication and approach is seamless.

As our Decant Coordinator, you'll be at the heart of the temporary move process, ensuring customers receive the right support, accommodation and communication throughout their journey. From arranging emergency accommodation to coordinating removals and managing customer payments, you'll provide an excellent service that puts customers first while delivering value for money for the organisation. Interested?

If you're an organised professional with excellent communication and administration skills who thrives in a fast-paced environment and wants to make a real difference to customers, we'd love to hear from you. You'll join a supportive team committed to collaboration, compassion and continuous improvement, where your ideas and contributions will be valued. During the first 3-6 months while we are setting up the new service you will need to be prepared to travel and work from our regional offices in the Wiltshire, Somerset or Hampshire area, 2-3 days per week but once the service is established our normal flexible, hybrid working approach will apply with travel required across our operating area for specific team working together days and training.

What’s in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues’ careers and development through our leader and colleague development framework Defined Contribution Pension and attached life assurance Volunteering hours available to all colleagues to enable them to give back Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more Enhanced leave We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job.

Please submit a copy of your up-to-date CV along with a supporting statement. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. We follow a sector-wide, outcome-based framework for professionals in social housing.

The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.