Forward Logistics Technician I
What this Job Entails:
Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.
Scope:
Follows established procedures on routine work
Requires detailed instructions
Your Daily Roles and Responsibilities:
Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling
Ensure client users access to equipment in good working order
Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction
Work cooperatively with on-site teammates, as assignment requires
Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.
Deploy and recover laptop and desktop images
Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved
Timely responses to IT questions from client users employees
Manage occasionally demanding and stressed client users
Contribute to large scale global projects as needed
Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
Excellent client-facing written and verbal communications skills
Proficiency in English
Utilize excellent customer service skills and exceed customers’ expectations
Ability to work with a large team with minimal supervision
Capable of providing a timely and outstanding user experience
Ability to handle daily customer service demands
Present a professional and helpful demeanor to clients
Basic Inventory or IT knowledge
Ability to excel in a fast-paced sometimes stressful work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Preferred Qualifications:
Past business operations exposure
Some customer experience background or familiarity
Physical Demand & Work Environment:
Must be available on-site at shift hours, in conjunction with client’s working hours
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Ability to work in “warehouse” environment that is sometimes
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Ability to handle varying degrees of noise, temperature and air quality
Able to handle frequent work interruptions
Ability to flexibly address work assignments and manage tasks
Self-motivated
Completion of job assignments without direct supervision
Completion of applications and assignments within the timeframes allowed
Extended work hours may include required weekends and evenings