Account Manager

In this role, you will manage a portfolio of merchants, building strong relationships, identifying growth opportunities, and driving engagement through commercial initiatives.

You will combine a strong commercial mindset with data-driven thinking to understand performance, identify opportunities, and turn insights into concrete actions that contribute to account growth.

Qualifications

• 2+ years of experience in Account Management, Sales, Business Development, or a similar commercial role.
• Experience managing B2B clients, merchants, or strategic accounts.
• Strong commercial mindset with a track record of identifying and developing business opportunities.
• Analytical skills and comfort working with data and performance metrics.
• Ability to turn data and insights into concrete commercial actions.
• Proactive, hands-on, and entrepreneurial mindset, with a strong sense of ownership.
• Excellent communication, negotiation, and relationship-building skills.
• Strong problem-solving skills and ability to work independently.
• Experience in payments, fintech, e-commerce, or digital products is a strong plus.
• Bachelor's degree in Business, Economics, Marketing, Engineering, or a related field is preferred.
• Fluent in Spanish and English.
• Based in Argentina.

Key Responsibilities

• Manage a portfolio of merchants, building strong and long-term commercial relationships.
• Identify opportunities to increase transaction volume, engagement, and revenue across existing accounts.
• Drive upselling and cross-selling opportunities, introducing relevant products and solutions based on merchant needs.
• Understand merchant performance and identify opportunities for growth and improvement.
• Take ownership of account growth initiatives and follow through on their execution and results.

• Act as a key point of contact for merchants, developing trusted relationships and becoming a reference for their business within AstroPay.
• Understand merchant objectives, challenges, and priorities to proactively propose solutions and opportunities.
• Develop initiatives to increase merchant engagement, including campaigns, promotions, and commercial actions.
• Work closely with merchants to define clear objectives and measure the impact of initiatives.
• Proactively identify and address issues that may affect the relationship or account performance.

• Monitor account performance and key commercial metrics to identify trends, opportunities, and areas for improvement.
• Analyze the performance of campaigns, promotions, and other commercial initiatives.
• Use data and business insights to support commercial decisions and prioritize growth opportunities.
• Translate analysis into concrete actions and recommendations that contribute to account growth.
• Track results against agreed objectives and continuously optimize initiatives based on performance.

• Work closely with Product, Operations, Marketing, Compliance, and other teams to deliver solutions and initiatives for merchants.
• Bring merchant feedback and market insights into the organization to help identify opportunities for improvement.
• Coordinate internally to ensure a smooth execution of commercial initiatives and a strong merchant experience.