Customer Care Executive

Key Responsibilities

• Handle customer queries through calls, chats, emails, and social media in a timely and professional manner.
• Assist customers with account-related issues, bookings, payments, refunds, and service-related concerns.
• Resolve customer complaints while maintaining high levels of customer satisfaction.
• Coordinate with internal teams to ensure quick resolution of escalated issues.
• Maintain accurate records of customer interactions and follow-ups in the CRM.
• Educate customers about Astroyogi's products, services, and ongoing offers.
• Meet defined service quality metrics, including response time, resolution time, and customer satisfaction.
• Identify recurring customer issues and share feedback with relevant teams to improve the overall customer experience.

Requirements

• 1-2 years of experience in Customer Support, Customer Service, or a similar role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and conflict-resolution abilities.
• Customer-first attitude with empathy and patience.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office.
• Comfortable working in rotational shifts, weekends, and holidays, if required.

Preferred Qualifications

• Bachelor's degree in any discipline.
• Experience in e-commerce, internet, SaaS, or consumer tech companies is preferred.
• Prior experience in handling chat and email support will be an advantage.