Engineer - Service & Support

Engineer - Service & Support

About Ati Robotics

Ati Robotics builds Autonomous Mobile Robots (AMRs) for demanding industrial environments. Our Agentic Material Orchestration platform enables multi-robot fleets to perceive, decide, and adapt in real time, helping manufacturers and logistics operators improve material movement and operational efficiency.

Headquartered in Madison Heights, Michigan, with offices across India, Mexico, and Thailand, we’ve deployed 300+ AMRs across 80+ customers, including 20+ Fortune 50 companies and global industry leaders.

Position Overview

We’re looking for a hands-on Engineer - Service & Support to deploy, integrate, commission, and troubleshoot Ati Robotics’ AMR solutions at customer facilities, primarily across the United States. This role combines robotics engineering, systems integration, and customer-facing technical support, working closely with Sales, Product, and Engineering teams to ensure successful deployments and reliable system performance.

Key Responsibities

AMR Deployment & Integration

• Install, configure, test, and commission AMRs at customer sites.
• Assess customer workflows and facility layouts to support solution design and deployment planning.
• Validate robot navigation, fleet coordination, and system performance.

Technical Support & Troubleshooting

• Diagnose hardware, software, firmware, and integration issues using system logs and diagnostic tools.
• Perform root-cause analysis, firmware updates, sensor calibration, and system testing.
• Use Python, C/C++, and Linux-based tools for debugging and performance validation.

Customer Support & Collaboration

• Provide on-site and remote support during deployments, ramp-up, and ongoing operations.
• Conduct technical demonstrations and train customers on AMR operation and basic troubleshooting.
• Collaborate with Sales, Product, and Engineering teams to resolve issues and improve system reliability.
• Maintain service reports, troubleshooting guides, and technical documentation.
• Travel frequently across the U.S., with occasional customer visits to Canada and Mexico.

Required Skills & Experience

• 3+ years of experience in robotics, systems integration, field service engineering, or industrial automation.
• Travel: Frequent travel across the U.S., with occasional travel to Canada and Mexico
• Eligibility: U.S. Citizenship required
• Must be a U.S. Citizen.
• Hands-on experience with AMRs, AGVs, or industrial robotic systems.
• Proficiency in Linux, Python, and C/C++.
• Knowledge of embedded systems, firmware, sensor integration, and hardware-software troubleshooting.
• Familiarity with SLAM-based navigation, robot localization, fleet management, and industrial communication protocols.
• Strong diagnostic, problem-solving, and customer communication skills.
• Willingness to travel frequently across the U.S., with occasional travel to Canada and Mexico.

Preferred Experience

• AMR/AGV deployments in manufacturing, automotive, warehouse, or logistics environments.
• Experience integrating robots with industrial equipment, networks, or customer systems.
• Familiarity with Jira, Confluence, or similar engineering tools.
• Experience with customer training, technical demonstrations, and commissioning.
• Experience working with offshore remote teams

Why Join Ati Robotics?

• Work hands-on with advanced robotics and industrial automation.
• Solve real-world engineering challenges at leading customer sites.
• Collaborate with global Product, Engineering, and Commercial teams.
• Take ownership of deployments and directly influence customer success.

At Ati Robotics, you'll help bring intelligent automation to life-one customer deployment at a time.