Finance Operations Supervisor

Ready to take the lead in driving accurate, efficient, and high-quality finance operations?

As a Finance Supervisor, you will play a key role in keeping day-to-day finance operations running smoothly while leading a team to achieve strong performance and service standards. You’ll oversee daily workloads, monitor productivity and quality, resolve operational issues, and ensure financial processes are completed accurately and on time.

Is This You?

• Minimum 2-4 years of experience in operations, shared services, finance operation, or a related field, with experience in a Team Lead/Supervisor role preferred.
• Good understanding of internal controls, process compliance, and financial procedures.
• Strong people management and leadership skills, with the ability to coach, motivate, and develop team members.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Good understanding of workflow management, productivity monitoring, and operational performance.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Proactive in identifying process gaps and implementing practical improvements.
• Strong communication and stakeholder management skills.
• Able to handle escalations professionally and make sound decisions within established procedures.
• Comfortable working with operational data, reports, and performance metrics.
• Proficient in Microsoft Office, particularly Excel, for reporting and data analysis.
• Good command of English, both written and verbal, is preferred.
• Willing to work full WFO and/or in shifts, depending on business requirements.

Key Responsibilities

• Oversee daily finance operational (Account Receivable, Account Payable, Reconciliation) activities to ensure timely, accurate, and consistent delivery.
• Monitor team productivity, work quality, and adherence to established processes and guidelines.
• Manage task allocation, workload distribution, and workflow priorities based on business requirements.
• Investigate and resolve operational issues, exceptions, and escalations in a timely manner.
• Conduct root cause analysis (RCA) to identify recurring issues and recommend corrective actions.
• Identify process gaps and support continuous improvement initiatives to improve efficiency and service quality.
• Prepare and monitor operational reports, performance updates, and other reporting requirements.
• Collaborate with internal teams and stakeholders to address operational concerns and ensure smooth execution.
• Coach, guide, and motivate team members to achieve productivity, quality, and performance expectations.
• Provide hands-on support in handling complex operational cases and escalations when required.