Traffic Management Center (TMC) Operations Manager
Job Description
Overview
We are seeking a Traffic Management Center (TMC) Operations Manager to join our team in Austin, TX. The TMC Operations Manager is responsible for leading the day-to-day operations of the TMC. This role will provide operational leadership, staff development, stakeholder coordination and strategic oversight of traffic management activities.
Your role
- Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services.
- Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team.
- Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations.
- Monitor operational performance and drive compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and TxDOT requirements.
- Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement.
- Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives.
- Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel.
- Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices.
- Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement.
- Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours.
- Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards.
- Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance.
- Build and maintain strong working relationships with TxDOT staff, Traffic Incident Management (TIM) partners, and other stakeholders across the Austin District.
- Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems.
- Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences.
About you
Minimum Qualifications:
- Minimum 3 years’ experience within the past 5 years supporting TMC operations or similar environment.
- Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment.
- Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures.
- Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment.
- Proven ability to recruit, train, mentor, evaluate and develop operational staff.
- Experience addressing employee conduct, attendance, and performance issues.
- Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person.
- Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders.
- Proven experience managing performance according to Service Level Agreements (SLA), Key Performance Indicators (KPI), or similar operational metrics.
- Ability to analyze operational data, identify improvement opportunities, and recommend process or technology enhancements.
- Ability to work on-site and remain available for urgent operational issues outside of normal business hours.
Rewards & benefits
At AtkinsRéalis, our values-Safety, Integrity, Collaboration, Innovation, and Excellence-are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.
Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here.
About AtkinsRéalis
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Additional information
Expected compensation range is between $105,000 - $135,000 annually depending on skills, experience, and geographical location.
Are you ready to expand your career with us? Apply today and help us shape something extraordinary.
AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability
Please review AtkinsRéalis’ Equal Opportunity Statement here.
AtkinsRéalis cares about your privacy and is committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.
Note to staffing and direct hire agencies:
In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.atkinsrealis.com/recruitment-agencies
Worker Type
EmployeeJob Type
RegularAt AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.