App Systems Analyst III

As an experienced Epic MyChart Analyst, you are a vital member of the ISS Population Health - Patient Experience/Engagement team providing direct support to the development and implementation of Patient Experience/Engagement and Digital programs. This role requires a customer-focused, data-driven, strategic, organized, innovative, and passionate communicator who strives to effectively help patients, clinicians and healthcare team members engaged in a variety of digital health services. Analyst will bring a strong analytical, and problem-solving background with an agile development mindset. Acts as the liaison supporting AHS entities who provide digital health services, including administration, providers, and staff for digital health related services. Stays abreast of new, available, and upcoming technologies and methodologies. Partners with Training team on creation of content for staff end-user training, proactively minimize the number of service desk requests and improve efficiency

The ideal resource would have previous experience working with health systems on Epic MyChart implementation, optimization, and support.

Education:

Minimum of a HS Diploma / GED

Quals:

• 5 plus years of experience in building and implementing Epic MyChart
• 5 plus years of experience in supporting healthcare patient portal and patient engagement websites
• Excellent time management skills
• Strong analytical and multi-tasking skills
• Implemented Video Visits and Video on Demand in MyChart with any Epic integrated video platform.
• Experience with Health Communication systems like WELL Health, Twilio, SpinSCi, TeleVox.
• Experience in working on a multi-facility, multi-clinic, healthcare organization
• Experience in customizing web applications and websites like MyChart
• Runs queries to report on various metrics.
• Develops and monitors testing scenarios and methodologies to demonstrate system efficiency.
• Prepares and maintains documentation on testing plans.
• Experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e-visits, video visits, etc.), MyChart mobile app, Result Release, or similar projects.
• Understanding of hospital and ambulatory operations and workflows including patient portals and mobile devices.
• Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Ability to interact effectively with peers, management, physician office staff, vendors, and other customers
• Effective organization skills and attention to detail; effective follow-through, and commitment to excellence
• Ability to hear and communicate with others in a clear, understandable, and professional manner.
• Demonstrated use of good written and verbal communication skills
• Experience participating in optimization projects including design, build, testing, and support
• Self-starter
• Comfortable with ambiguity
• Can make critical decisions
• Balance customer priorities and needs
• Comfortable working in a fast-paced environment
• Participates in an on-call rotation to provide off-hours end user support.

Preferred Requirements

• Build experience of Community Connect in MyChart
• Experience in deploying digital health / digital front-door features for health systems
• Experience in business analysis, project management

Certification:

• Current Epic certification in Epic MyChart and Epic Ambulatory.

  #LI-AW1