Executive of Application Support Engineer

About Us

At APA, we are committed to cultivating a workplace founded on integrity, where team collaboration, respect, and inclusion aren't just values - they are ingrained in the way we operate every day. We believe that by embracing diverse perspectives and fostering a supportive environment, we can collectively achieve outstanding results. Our culture is designed to empower each team member to contribute their unique ideas and skills, driving innovation and excellence across all facets of our business.

Job Title: Executive of Application Support Engineer

Location: Kuala Lumpur (Hybrid)

Department: Technology

Job Duties and Responsibilities

Application Support

• Provide application support for critical business systems across production and staging environments, ensuring high availability and reliability.
• Troubleshoot, diagnose, and resolve complex application issues, minimizing impact and disruption to business operations.
• Monitor system performance, analyze log files, and track service availability using industry-standard tools and methodologies.
• Actively participate in incident, problem, and change management processes in alignment with ITIL best practices to maintain service quality and compliance.

Continuous Improvement

• Collaborate effectively with business users, development teams, and third-party vendors to ensure seamless service delivery and issue resolution.
• Appropriately escalate issues and work collaboratively across teams to resolve incidents in a timely and efficient manner.
• Contribute to the creation and ongoing maintenance of internal documentation, runbooks, and knowledge base articles to support operational efficiency and facilitate knowledge sharing.
• Drive continuous service improvement by identifying recurring issues, analyzing root causes, and proposing automation or process enhancements to reduce incident volume and improve system stability.
• Assist in business case development, impact assessments, and change management activities.
• Perform any other related lawful duties that may be given by the Management from time to time.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering or related discipline.
• Minimum 4 years of experience as an Application Support, preferably in fintech, banking, or payment platforms.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and application monitoring tools.
• Experience working in an ITIL-aligned environment is a plus.
• Familiarity with log analysis and debugging tools is a plus.
• Proven track record interfacing between business units and IT in complex, fast-paced environments.
• Familiarity with M365, MS Dynamics/CRM Systems, APIs, databases, and process automation tools is a plus.
• Domain knowledge in cross-border payments, remittance, or FX systems is also highly valued.
• Additional experience working with mobile apps is desirable.