Social Catering Manager

Main Duties & Responsibilities:

• Participate in conference call with Sales Manager and begin to gather information for hotel.
• Build sound relationships with wedding planner/bride, local social meeting planner and In-
• House event planner as described in the Conference Service Standards.
• Maintain the integrity of Delphi by ensuring the function space booked is accurate and fits
• the program.
• Turnover of all information in a timely manner to the appropriate departments, ensuring all departments are thoroughly knowledgeable about the clients requirements and expectations prior to and throughout the duration of the program/event.
• Conduct and/or participate in arrangement visits along with Sales Manager.
• Attend and participate in all departmental meetings as directed.
• Design and draw any and all floor plans requested.
• Conduct Pre Convention Meetings as outlined in the Conference Service Standard.
• Advise Director of group’s guest room pickup, function space utilization, etc., so as to maximize profitability of convention.
• Assists Director in maintaining and controlling standards by which services, setups, etc., are delivered to guests as it relates to the Conference Service Department.
• Be familiar with all aspects of the Catering Guidelines and ensure adherence to same.
• Effectively manage the third-party vendor by ensuring the Rules of Engagement are followed and that they maintain a professional relationship with the client.
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Service convention group by being available as needed (minimum one hour prior to first scheduled function.) Deliver on the promises through a proactive approach, ensuring attention to detail for every event.
• Direct and coordinate activities of staff and convention personnel to make arrangements, prepare facilities and provide services for events.
• Assist in setting of function space and food service when required.
• Inspect all function and events to the BEO for conformance to customer requirements- constantly reviews and inspects functions space for cleanliness.
• Communicate with all Managers on a daily basis reviewing all functions, meetings and coffee breaks to avoid any last-minute operational challenges.
• Responsible for ensuring that all “Pop Up” and “Revised” BEO’s are properly communicated as outlined in the Conference Services Standards.
• Submits all reports, resumes, projects as assigned to Senior Director in a timely manner.
• Share with client the JD Powers process and what is expected of them should they be contacted.
• Working effectively with Banquets and Accounting to ensure optimal guest satisfaction, maintain records of events, review bills for accuracy and approve payments. · Fully comply with Company Polices, rules and regulations.

Required Qualifications:

• A minimum of 1-3 years related experience in event planning or equivalent
• Excellent administrative and organizational skills to function effectively with attention to detail while performing multiple work assignments and meeting established deadlines
• Computer proficiency working with software to include Delphi, Excel, PowerPoint, Outlook, Microsoft Word and/or equivalent.
• Work in a fast-paced, busy, and somewhat stressful environment
• Maintaining physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.