Uniform Services Coordinator

Main Duties and Responsibilities

• Coordinate daily arrivals, departures, prepaid charters, groups, and VIP guest activities.
• Prepare and maintain arrival and departure control sheets to support operational planning and staff dispatch.
• Answer telephones promptly and professionally, communicating relevant operational information to guests and team members.
• Work closely with Uniformed Services leadership to ensure operational concerns are addressed and service standards are maintained.
• Respond to and resolve guest inquiries and complaints in a timely and professional manner.
• Ensure the Uniformed Services desk is adequately staffed and operational at all times.
• Coordinate guest messages, lost luggage, packages, amenities, and related deliveries while maintaining accurate records.
• Organize and monitor group luggage pulls to ensure timely and efficient delivery.
• Assist guests with reservations and service-related requests or direct them to the appropriate department.
• Inspect equipment regularly and report maintenance concerns to appropriate personnel.
• Maintain a clean, organized, and professional work environment.
• Report to work punctually, properly groomed, and prepared to perform assigned duties.
• Perform other related duties as assigned by management.
• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

Required Qualifications

• High School Diploma or equivalent vocational training.
• Minimum one (1) year of customer service experience preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent command of the English language; a second language is an asset.
• Strong organizational, multitasking, and problem-solving abilities.
• Ability to remain professional and composed while handling guest concerns.
• Ability to work independently and collaboratively in a team-oriented environment.

Why Join Atlantis?

At Atlantis, you will be part of a world-class resort team dedicated to delivering exceptional guest experiences. This role offers the opportunity to work in a dynamic hospitality environment, develop leadership and operational coordination skills, and contribute directly to creating memorable experiences for our guests every day.