Retail Operations Assistant

Company: Atlas Gamers Sdn Bhd
Location: Damansara Uptown, Petaling Jaya
Employment Type: Full-Time / Part-Time
Eligibility: Malaysian Citizens Only

Atlas Gamers is more than just a trading card game (TCG) store. We're a community space where players, collectors, and enthusiasts come together to play, compete, and hang out.

We're looking for a friendly, responsible, and enthusiastic Retail & Operations Assistant to join our team!

This role focuses primarily on retail, customer service, inventory management, and supporting our daily store operations, including tournaments and TCG card drop-offs. You'll also help out with simple café duties when needed.

Don't know much about TCGs or how to make drinks? No worries, we'll teach you! We're more interested in someone with a good attitude, a willingness to learn, and a passion for helping customers.

1. Retail & Customer Service

• Assist customers with purchases, product enquiries, and recommendations.
• Handle cashier duties, POS transactions, and payment processing.
• Familiarise yourself with our products, including trading card games, accessories, and collectibles.
• Restock merchandise, arrange product displays, and maintain store presentation.
• Assist with receiving, checking, pricing, and organising incoming products.
• Provide a friendly, welcoming shopping experience for all customers.
• Assist with online orders, including picking, packing, and order fulfilment.
• Respond to basic customer enquiries in-store and through our communication channels.

1. TCG Drop-Offs & Inventory Management

• Assist customers with TCG card drop-offs, including receiving, checking, sorting, and organising submissions.
• Ensure drop-off submissions are properly recorded, labelled, and stored.
• Assist with processing and organising TCG singles for inventory and sale.
• Conduct regular stock counts and assist with inventory reconciliation.
• Update inventory records and ensure stock quantities are accurately reflected in the system.
• Monitor stock levels and report discrepancies or low-stock items.
• Maintain an organised inventory storage area, including singles, sealed products, and accessories.
• Assist with stock transfers, replenishment, and other inventory-related tasks.

1. Tournament & Community Operations

• Assist with the preparation and execution of TCG tournaments and community events.
• Handle player registration, entry fee collection, and attendance tracking.
• Assist with tournament setup, including tables, seating arrangements, and event materials.
• Prepare and distribute participation rewards, tournament prizes, and promotional items.
• Support tournament organisers and judges with event logistics when required.
• Help maintain an organised and comfortable playing environment.
• Assist with event cleanup and restoring the store after tournaments.
• Engage positively with players and help create a welcoming community atmosphere.

1. Café & Beverage Operations (Secondary Role)

• Prepare and serve coffee, tea, and other beverages according to our recipes.
• Assist with simple food preparation, heating, and serving.
• Maintain cleanliness of the café counter, equipment, and preparation areas.
• Monitor beverage supplies and assist with stock replenishment.
• Follow basic food safety and hygiene procedures.
• No barista experience required. Training will be provided!

1. General Store Operations

• Assist with daily opening and closing procedures.
• Maintain cleanliness and organisation throughout the store, retail area, café, and tournament space.
• Work closely with other team members to ensure smooth daily operations.
• Follow store procedures for cash handling, inventory management, and customer service.
• Assist with other reasonable duties related to store operations as required.

Shift-based schedule within store operating hours:

• Tuesday–Friday: 4:00 PM – 11:00 PM
• Saturday–Sunday: 12:00 PM – 11:00 PM
• Monday: Store closed

Actual working hours, breaks, and rest days will be arranged according to the staff roster and applicable employment regulations.

• Competitive salary based on experience.
• Staff meals during eligible shifts.
• EPF, SOCSO, and EIS contributions.
• On-the-job training in retail operations, inventory management, TCG products, tournament operations, and beverage preparation.
• A casual, friendly working environment surrounded by a passionate gaming community.
• Opportunities to develop new skills and grow alongside the business.

Interested? Send your resume and a short introduction to [email protected].

Tell us a little about yourself, your previous experience (if any), and why you'd like to join our team!

Bonus points if you're into TCGs, but it's definitely not a requirement!

Requirements

• Malaysian citizens only.
• Previous retail, customer service, or store operations experience is an advantage, but not compulsory.
• Fresh graduates and applicants without experience are welcome.
• Friendly, approachable, and comfortable interacting with customers.
• Good communication skills in English and Bahasa Malaysia.
• Responsible, punctual, organised, and attentive to detail.
• Able to work independently and as part of a team.
• Comfortable handling cashier duties, inventory records, and basic computer systems.
• Willing to learn about trading card games, products, and store operations.
• Able to multitask and work efficiently during busy periods.
• Interest in trading card games, gaming, or collectibles is a big plus, but not required.
• No barista experience required. Just be willing to learn how to prepare drinks.
• Must be willing to work evenings, weekends, and public holidays according to the roster.

Skills

Retail Sales