Technical Support Manager

We are looking for a Technical Support Manager to join our Compressor Technique Service team in Singapore.

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.

We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

The Role

Responsible for the management of technical matters :-

·    provide technical support

·    technical team’s skill and competency development

·    technical training within the company, to the customers and distributors
·    warranty administration.

Job Description

Technical Support

·     Provide overall technical support and guidance with assistance from Team Leads to Technical team, Equipment Sales& CT Service sales personnel

·     Assess service quality level performed by technicians

·     Overall management of equipment commissioning procedure and related activities

·     Overall management of Engineering Change (ECB) procedure and implementation.

·     Maintain and upkeep an efficient library on products, technical information, spare parts manual, ECB updates and other related technical documents. Ensure smooth information flow to all concerned.

·     Improve resellers technical personnel on service capability and professionalism

·     Responsible for the establishment and implementation of all quality procedures related to technical support.

·     Maintain relevant records and report on regular intervals any technical problems with high incidence rates.

·     Carry out periodic technical assessment of sub-contractors / suppliers for outsourced technical support.

·     Co-ordinate with person(s) responsible to reinforce strength and improve weaknesses in the workflow chain.

·     Establish strong relationship with Product Companies for divisional support and technical information flow.

Warranty administration :-

·    Responsible for warranty assessment / evaluation and approve FNS

·    Coordinate and assist with all warranty issues with the customers and Product Companies as needed.

·    Ensure all warranty jobs are closed out timely and with reports and claims to the factory.

Technical Training :-

·     Determine technical training requirements of AC technicians, Distributors’ technicians and customers. Develop training programs to improve competence level of the team.

·     Implement procedures to ensure that training activities are performed in an organized and structured manner.

·    Document and maintain a Technical Library of all training materials.

Knowledge

· Electric-mechanical troubleshooting skill

· An understanding of computers and associated systems (Lotus Notes, Excel, Word, etc), business systems, distribution channels and accounting practices.

Qualification

· BS Engineering (Mechanical, Electric-Mechanical discipline) or equivalent work experience.

Skills

Product Knowledge, Warranty Administration, Overhaul, Preventive Maintenance, Troubleshooting, Technical Product Support, VSD, Electrical, Equipment Qualification, Warranty, Technical Sales Support, Customer Satisfaction, Compressors, Air Compressors, Electronics, Work Order, Technical Support