Senior Operations Manager

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

We are seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison between the client, cybersecurity vendor, and implementation partners.

This is a 12-month onsite assignment in San Diego, CA, responsible for the operational oversight of cybersecurity services, including implementation, adoption, governance, and day-to-day coordination.

The successful candidate will act as the central point of contact throughout implementation and transition to steady-state operations, with responsibility for Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews, governance, and escalations.

Primary Objectives

• Lead the successful implementation and onboarding of cybersecurity services.
• Establish governance, operational reviews, escalation paths, and service-management processes.
• Manage CTEM operations and remediation coordination.
• Manage Falcon Guardian / AIDR administration and operational processes.
• Support the organization in maturing security operations and incident-response processes.
• Complete knowledge transfer and operational-readiness documentation before the end of the assignment.

Key Responsibilities

Service Management

• Act as the primary operational liaison for managed cybersecurity service matters.
• Coordinate critical incident communications, follow-up actions, and closure.
• Ensure recommendations and action items are assigned, tracked, and resolved by the appropriate teams.

Security Operations & GSI Coordination

• Coordinate implementation workstreams, dependencies, risks, and delivery with the Global Systems Integrator (GSI).
• Maintain accountability through documented owners, due dates, action items, and escalations.
• Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.

CTEM & Falcon Guardian / AIDR

• Lead day-to-day administration and operational processes for CTEM and Falcon Guardian / AIDR.
• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
• Integrate findings into organizational workflows and collaborate with asset owners to reduce security risk.

Governance, Reporting & Transition

• Lead weekly operational and monthly service reviews.
• Maintain a RAID log covering risks, assumptions, issues, and dependencies.
• Develop executive dashboards and concise status reports.
• Maintain the roadmap, RACI, escalation model, and transition plan.
• Deliver knowledge-transfer and operational-readiness documentation.

Key Deliverables

• Implementation oversight, deployment coordination, and operational transition plan.
• Security operations governance framework, cadence, RACI, and escalation model.
• Executive dashboards, monthly service reviews, and action tracking.
• Incident escalation and stakeholder communication process.
• CTEM remediation tracking and Falcon Guardian / AIDR operating procedures.
• RAID log and remediation-status reporting.
• Knowledge-transfer and operational-readiness documentation.

Required Experience & Qualifications

• 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services.
• 5+ years leading enterprise SOC, MDR, incident-response, or managed-security programs.
• 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR.
• Experience in a senior client-facing role such as Technical Account Manager, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
• Proven experience coordinating across customers, cybersecurity vendors, and global systems integrators during implementation and operations.
• Experience managing critical escalations, governance, executive reporting, service reviews, and cross-functional remediation.
• Ability to work onsite in San Diego, CA for the 12-month assignment.
• Strong communication and stakeholder-management skills, with the ability to translate technical issues into business impact and clear actions.

Preferred Technical Experience

• CrowdStrike Falcon ecosystem
• Falcon Complete / MDR
• CTEM / Exposure Management
• Falcon Guardian / AIDR
• Next-Gen SIEM
• Security Operations / SOC
• Incident Response
• Threat Detection and Remediation
• Security Governance and Service Management

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

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