Computer Support Specialist

Job Location: Austin, Texas (Onsite)

Compensation: $60,000 to $66,000 salary and monthly parking allowance

Eligibility/Clearance: Secret Clearance required. US Citizenship

required. This position supports a government contract

Job Description:

We are looking for an enthusiastic, well-qualified individual to fill

the Computer Support Specialist position and to join our team of

qualified, talented individuals.

The Computer Support Specialist assesses and troubleshoots computer

support problems and applies understanding of computer software and

hardware products and services to resolve problems of users. Aids users

and organizations using computer software or equipment. Properly

diagnoses problems and guides users through problem resolution. Sets up,

image or repairs computer equipment and related devices. Trains users to

utilize new computer hardware or software, including printing,

installation, word processing, and email. Responds to phone, web, fax

and email requests for assistance using remote tools and automated

trouble ticketing system. Makes site visits to provide touch labor.

Provides account management.

Responsibilities (include but are not limited to):

- Ability to organize, prioritize and meet deadlines

- Capable of conveying complex information in a simplistic manner

- Strong critical thinking and problem-solving skills

- Strong self-starter requiring minimal supervision

- Able to take proactive measures to prevent problems rather than

reactive by nature

- Strong verbal and written communication to effectively express

concepts, plans, and proposals

Requirements:

- Essential Duties and Responsibilities: (Not listed in order of

importance; other duties may be assigned) and must be able to

perform the following with minimal guidance:

- Deploy Government-provided interoperable and integrated standard

common user office automation desktop software as approved for use

by the Army Golden Master program.

- Provide on-site desktop, software, and peripheral support for

NIPRNET and SIPRNET customers; priority support (as defined in the

AITP service catalog) for command staff, unit control center, and

directors; report significant outages and/or customer issues to

appropriate Government management personnel.

- Resolve desktop problems via Remote Control; add/delete accounts and

reset passwords as needed; assist with IAVA remediation.

- Install, configure, troubleshoot, relocate, and repair desktops,

handheld devices, and printers.

- Identify network problems impacting users and work with appropriate

Tier II or III administrators to quickly restore optimum service.

- Troubleshoot WiFi and GFE provided broadband devices and VPN

connectivity.

- Utilize network monitoring tools to monitor and proactively respond

or alert appropriate support personnel.

- Submit daily systems reports and contact the next level of support

to escalate unresolved problems.

- Answer HELPDESK calls and utilize the automated incident tracking

systems to record work orders. Provide technical customer support.

- Configure, diagnose, reimage, reload, utilize, troubleshoot and

repair all MS Windows based laptops and desktops loaded with Windows

vista and Windows 10 OS and all associated peripheral devices.

- Configure, diagnose, reload, utilize troubleshoot and repair all MS

Windows Office 2013 applications with a good understanding of

Outlook and related components.

- Configure, diagnose, reload, utilize troubleshoot and repair all

NCES products.

- Configure, diagnose, reload, utilize troubleshoot and repair all

Jabber Instant Messaging (IM) applications.

- Configure, diagnose, reload, utilize troubleshoot and repair all

WiFi and AirCard applications and wireless services.

- Configure, diagnose, reload, utilize troubleshoot and repair all

handheld devices and handheld device Common Access Card (CAC) Smart

Card readers.

- Utilize Active Directory tools to manage and create objects in MS

Server. Utilize remote tools to connect to remote desktops.

Applications include SCCM.

- Assist users during briefings and events with all collaborative

tools such as Google Earth, Defense Cyber Operations (DCO) Connect

Online, Jabber, Portals, and alert systems.

Desired Qualifications:

- Candidate must have solid knowledge of information security

principles and practices, as well as an advanced understanding of

security protocols and standards.

- Extensive knowledge of Applications

- Extensive knowledge of PC Software, Operating Systems/Windows 7, 10,

MS Office applications with strong Excel skills, Outlook and

Internet Browser. Citrix and virtualization knowledge a plus

- General knowledge of Windows technology and TCP/IP networking

Education/Certifications:

- High school/GED

- 3+ years of experience performing PC maintenance functions

- Must possess and maintain an IT I level certification IAW AR 25-2

and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002

- MS Desktop Support Technician or equivalent certification preferred

ATR is an Equal Opportunity Employer (EOE) who will provide equal

employment opportunity to employees and applicants for employment

without regard to race, ethnicity, religion, color, sex, pregnancy,

national origin, age, veteran status, ancestry, sexual orientation,

gender identity or expression, marital status, family structure, genetic

information, or mental or physical disability