Principal Technical Consultant

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As part of the sales team, this position provides technical sales support to assure successful customer integration and implementation of established company products. Collaborates and contributes to unit sales plan through a diverse scope of pre-sales and/or post-sales technical consulting activities requiring the highly complex and diverse solutions.

What you'll do

• Consult on complex technical issues during joint sales calls with the sales team.
• Consult with customers, sell and support highly complex products and systems.
• Solve highly complex problems where analysis requires review of multiple identifiable factors.
• Provide technical expertise in sales presentations, product demonstrations, and installation/maintenance to ensure systems function to specifications.
• Answer customer inquiries on system software/applications; provide software development and consultation for complex solutions.
• Understand, develop, and deliver complex systems/applications solutions to customer business, information, technical, and educational needs.
• Analyze practices, procedures, and data to resolve technical issues.
• Build mini-applications/prototypes based on customer requirements to demonstrate feasibility (rapid prototyping).
• Create recommendations and implement new methods, techniques, and/or procedures for complex, diverse-scope solutions.
• Serve as a mentor or coach.
• Lead development of bid and pricing strategy in conjunction with pricing and product management partners.
• Identify, develop, and deliver initial contract documents for network sourcing deals.
• Partner with an executive negotiator to close network sourcing deals.
• Lead and take ownership of negotiating SOW, SLA, and pricing documents.
• Act as executive escalation for deal-specific and business issues.

What you'll need

• Full working knowledge of assigned products and services.
• Seasoned, in-depth knowledge of the relevant functional/process area; recognized subject matter expertise.
• Flexibility to work from a customer site, remote response center, corporate location, or other site (as assigned).
• Note: This position is not on sales compensation.

Supervisor: No

What you’ll bring

• Bachelor’s degree (BS/BA) desired. 7+ years of related experience.
• Certification is required in some areas.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.