Associate Manager

Vendor Management

• Own end-to-end relationships with all transport vendors and manpower agencies
• Drive structured performance reviews; enforce SLA and contractual commitments
• Manage vendor onboarding, operational readiness, and ongoing governance
• Identify and resolve gaps through action plans with clear ownership and timelines

Workforce Management

• Manage deployment and daily productivity of 200+ pickers across locations
• Coordinate with staffing partners for hiring, replacements, and demand-driven planning
• Monitor attendance, absenteeism, and attrition; intervene before it impacts operations
• Ensure headcount aligns with business demand forecasts at all times

Transport & Fleet Operations Governance

• Oversee availability, utilization, compliance, and performance of 150+ vehicles
• Track fleet productivity metrics; hold transport partners accountable against targets
• Coordinate with regional teams to ensure zero unplanned operational disruptions

Billing & Commercial Governance

• Validate vendor invoices; reconcile against operational data before approval
• Identify discrepancies and ensure 100% commercial accuracy on all claims
• Coordinate with Finance for timely payments; maintain complete billing records
• Drive cost control and identify optimization opportunities across partner spend

SOP Compliance & Process Governance

• Develop, maintain, and enforce SOPs across all vendors and field teams
• Conduct regular audits and compliance reviews; close deviations with accountability
• Build governance frameworks that scale with operational growth

Training & Capability Building

• Design and run onboarding and training programs for pickers, vendors, and field teams
• Ensure all field teams are trained on SOPs, safety, and customer handling standards
• Track training effectiveness; iterate based on operational impact and audit findings

Performance Management & Reporting

• Build and maintain scorecards for all vendors and workforce partners
• Monitor daily, weekly, and monthly KPIs; drive corrective actions proactively
• Recommend rewards, penalties, and restructuring based on performance data
• Generate dashboards and insights for leadership to support planning decisions