Support Renewal Specialist

Description

We are looking for a Subscriptions Renewal Specialist who will be responsible for enabling a smooth and successful continuance of AudioCodes Subscription Services (SAAS). We are looking for someone who is responsible, attentive to details and service oriented. In this role, you will be required to generate reports, follow-up on opportunities, quotations and handle any resulting queries from customers and sales regarding their subscriptions.

Responsibilities:

• Generate Renewal quotes to customer, partners and sales prior expiration proactively (and re-actively) to increase renewal rates and business growth.
• Follow up on potential renewals with sales, partners and other functions in the organization.
• Provide information/ reports to sales and partners to support the renewal sales process
• Update renewal database with status and data based on quotes issued, opportunities and feedback from sales/ customers/ Services.
• Enter renewal PO’s into the ERP system ones arrive.

About Us

AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Requirements

• Bachelor's degree
• 2+ years experience in renewals, sales-operation, business operations or similar roles - Must
• Excellent English both verbal and written- Must
• Strong interpersonal and communications skills (written and verbal)
• Proficiency in Microsoft Office including excel
• Experience working with CRM and ERP systems (Sales Force/ Oracle- advantage)
• Good problem-solving skills and ability to multi-task
• Detail-oriented, ability to quickly learn, adapt and acquire new processes
• Good teamwork skills with ability to also work independently in a fast-paced work environment