LPHA Supervisor-LCPC/LCSW-REMOTE
First seen by Alion on Mar 12, 2026. Auntmarthas scores B on the Alion truth index.
LPHA Supervisor -
24/7 CARES Crisis Call Center- LCPC/LCSW
$33.65 Hourly Rate:
3rd Shift Full-Time Opportunity Sunday-Thursday: 10:00 PM - 7:00 AM
3rd Shift Part-Time Opportunities Sunday-Friday: 10:00 PM - 2:30 AM and 2:30 AM - 7:00 AM
ABOUT AUNT MARTHA'S HEALTH & WELLNESS
Aunt Martha’s Health & Wellness is committed to supporting the well-being of our communities by promoting equity in access to care and delivering exceptional healthcare through a culture of innovation. We take a responsible, people-centered approach to creating environments that allow us to do what we do best-provide healthcare and wellness services.
This position reports to Chrysalis Consulting Group, a for-profit company owned by Aunt Martha’s Health & Wellness.
POSITION SUMMARY
CARES is a 24-hour, 7-days-a-week Medicaid-funded mental health crisis line serving children, adolescents, and adults throughout Illinois. The Crisis Call Center provides therapeutic support and resources to individuals experiencing suicidal ideation, self-harm behaviors, aggression, and/or psychotic episodes.
The Licensed Practitioner of the Healing Arts (LPHA) is primarily responsible for shift oversight within a 24-hour mental health crisis call center and provides therapeutic support to callers and operational support to staff as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIE S
The Agency reserves the right to modify duties as needed.
Administration
- Conduct routine performance evaluations using service delivery indicators such as call abandonment and call holding times
- Prepare monthly reports reflecting assigned shift performance
- Assist CARES Line Agents with incoming crisis calls
- Support managed care providers, mobile crisis responders, schools, hospitals, and other service partners requiring targeted training resources
Supervision
- Oversee daily call center operations, including Line Agent productivity and quality of service
- Ensure adherence to attendance, policies, and procedures
- Complete regularly scheduled performance reviews and provide ongoing training
- Provide real-time support to CARES Line Agents, including guidance, feedback, and call takeovers when necessary
Communication
- Maintain strong communication with leadership, including, Training Administrator and Quality Administrator
- Serve as a liaison between CARES leadership and internal and external stakeholders
- Coordinate written and verbal communication with Crisis Line Agents regarding policies, procedures, and support needs
Training
- Develop training materials and conduct training sessions for CARES Line Agents in partnership with the Training Administrator
Reporting and Quality Improvement
- Analyze data routinely to identify areas for performance improvement
- Participate in ongoing quality improvement initiatives
Compliance and Professional Standards
- Adhere to HIPAA laws and regulations
- Maintain a remote workspace that meets HIPAA standards
- Demonstrate cultural competence and ability to work effectively with diverse communities
Other Functions
- Additional duties may be assigned at the Agency’s discretion
QUALIFICATIONS
Education and Experience
- Education commensurate with Illinois licensure requirements for designation as a Licensed Practitioner of the Healing Arts
- Experience providing mental health services to children and youth
Licensure
- Current, valid, unrestricted Illinois license as a Licensed Practitioner of the Healing Arts
- Qualified licenses include LCSW or LCPC, in accordance with 59 IL Administrative Code 132.25
COMPENSATION AND BENEFITS
- Hourly rate: $33.65
- Health, dental, and vision insurance
- Disability and life insurance
- Paid vacation, sick days, and holidays
- Retirement plan
- Employee Assistance Program
- Tools and programs to help you maximize your benefits