Workshop Controller

Responsibilities & Duties

• Assist and work closely with the Workshop Manager as required.
• Drive service profitability through the upselling of parts and labour.
• Liaise with the customer by providing cost updates, issuing estimates/quotations, and

gaining work authority. Relaying this information to the Service Administration staff and

Workshop Manager.

• Update DMS following customer authority (Labour Time) and ensure that parts etc have

been ordered.

• Ensure that there is a robust process in place so that costs do not exceed that authorised

by the customer.

• Monitor the Technician "clocking system" to identify jobs that are exceeding their allocated

times and address these issues as appropriate with the Workshop Manager.

• Ensure that there is a robust process in place so that all service documentation is returned

to you fully completed in a timely manner following work completion.

• All job cards must be checked to ensure that the parts and labour correspond and that the

job cards are completed in line with company policy.

• Ensure that where applicable, service documentation is uploaded unto the R2C system.
• Early each working day, and ideally the previous evening, liaise with the Service

Administration team and Workshop Manager, to determine the job priorities and required

workshop throughout for the coming working day.

• To manage the handover of complex or potentially contentious jobs to the Workshop

Manager and to ensure a full buy in as agreed with the customer.

• Ensure that there is a process in place so that all service documentation is returned to you

fully completed in a timely manner following work completion.

• Pass all completed jobs to service costing / warranty / administration for invoicing whilst

ensuring that costs are in line with customer expectations all work hours expended have

been documented