Senior Service Now Developer

Senior ServiceNow Developer - HR Service Delivery, People & Culture

Australian Unity - Melbourne

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

The Opportunity

The Senior ServiceNow Developer - HR Service Delivery (HRSD) is responsible for the design, development, configuration, integration, and ongoing support of the ServiceNow HRSD platform. The role partners with People & Culture, Technology, Product Owners, and business stakeholders deliver secure, scalable, and user-centric HR solutions that improve employee experience, automate business processes, and support organisational objectives.

The role contributes across the full software development lifecycle, ensuring solutions align with platform best practice, governance standards, and enterprise architecture while maintaining platform stability, performance, and compliance.

Key Responsibilities

Platform Development & Support

• Design, configure, develop, and implement solutions within the ServiceNow HRSD platform.
• Develop workflows, catalog items, record producers, knowledge articles, forms, portals, and HR services.
• Configure HR Case Management, Employee Centre, Lifecycle Events, and other related HRSD capabilities.
• Develop and maintain reusable components to maximise platform consistency and efficiency.
• Develop and maintain integrations with HR and enterprise platforms including SAP SuccessFactors, Active Directory, identity management solutions, payroll systems, and other enterprise applications.
• Configure APIs, IntegrationHub, Flow Designer, and other integration technologies.
• Support workflow automation to improve operational efficiency and employee experience.

Solution Delivery and Planning

• Translate business requirements into scalable technical solutions.
• Participate in solution design workshops and provide technical advice during discovery and planning activities.
• Estimate development effort and contribute to sprint planning and release planning.
• Support Agile delivery practices throughout the development lifecycle.

Stakeholder Management

• Build trusted relationships with internal stakeholders, project teams, and tech partners.
• Work closely with the P&C and Technology teams to align on roadmap priorities and co-deliver solutions.
• Ensure seamless collaboration across P&C, Technology, and external partners.

The Ideal Profile

The ideal Senior ServiceNow Developer brings deep expertise across the ServiceNow platform, particularly HR Service Delivery (HRSD), with a strong track record delivering scalable, employee-focused solutions in complex enterprise environments. They possess hands-on experience across JavaScript, Flow Designer, IntegrationHub, Employee Centre, Service Portal and integrations using REST and SOAP APIs, combined with a solid understanding of Agile delivery and ITIL principles.

They are a collaborative and customer-focused professional who can translate business requirements into practical technical solutions, while partnering effectively with both HR and Technology stakeholders. Ideally, they hold ServiceNow CSA, CAD and HRSD Implementation Specialist certifications and have experience supporting HR transformation initiatives, digital employee experiences and integrations with platforms such as SAP SuccessFactors. They combine strong technical capability with a continuous improvement mindset and a passion for delivering high-quality outcomes.

You will bring:

• 5+years of Service Now HRSD development and implementation of HRSD Modules across multiple businesses
• Experience with P&C systems such as SuccessFactors, Service Now HRSD & UKG would be highly regarded
• Exceptional analytical and conceptual thinking skills as well as excellent problem-solving skills and interpersonal relationship building
• Demonstrated ability to manage tech environments and schedules.
• Working with Platforms Leads, Domain & Solution Architects, Developers to understand and shape technical solutions
• Ability to recommend technology and process solutions to improve business performance with current systems and or integrations.
• Experience working with integrations across multiple platforms.
• Experience dealing, System Analysts, System Architects, Developers, Testers and other technology stakeholders.
• Use of formal documentation methodologies (such as UML, BPM, Use Cases & User Stories)

Why Join Us?

At Australian Unity, we provide a supportive, flexible and purpose-driven environment where you can make a meaningful impact.

You will enjoy:

• Competitive salary + bonus program
• Additional wellbeing and community leave days
• 14-week paid parental leave (equal for all parents)
• Hybrid working model
• Employee Assistance Program
• Flare / Maxxia Rewards - discounted retail, travel, entertainment
• Discounts on Australian Unity products including Health, General Insurance and more
• Access to LinkedIn Learning and professional development programs

If you’re looking to step into a leadership role where you can make a meaningful impact across a purpose-driven organisation, we’d love to hear from you. Apply now and join us in shaping better outcomes for our members and community.

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.