General Manager

The General Manager will be responsible for safety, sales and P&L delivery, customer satisfaction and employee engagement within a designated center, while upholding the ethical standards and reputation of the organization in the community.

Responsibilities:

Develops and delivers business plans to achieve budgeted sales and required profits. This includes the development of plans for manpower, training, marketing, organizational structure, and budgeting.

Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals are achieved.

Overall responsibility and accountability to ensure that the overall Health, Safety & Environmental culture, and program (and associated training, inspection, and enforcement systems) exists, and the necessary resources are provided within the associated location.

Maintains company-owned inventory within required % of annual sales and shrinkage.

Performs “ride-along” with field based technical and sales staff. Ensures other supervisors/peers are doing the same on a regularly scheduled basis and personally inspects install jobs periodically to ensure quality.  

Interviews and approves all candidates for hire prior to job offers being extended. Ensures recruiting activities are constant.

Ensures all job permitting is completed according to standard.

Coordinates with Marketing team to implement digital and media strategy in local market, insures proper use of all brand standards and marks.

Maintains the company’s standard of the 100% satisfaction guarantee. Reviews customer satisfaction list daily and resolves issues the same day. Call customers to check on satisfaction.

Works closely with representatives of shared service units (i.e., call center), marketing to ensure sales calls, service visits, repair calls and club membership goals are met daily.

Participates in regularly scheduled conference calls with other General Managers and attends in-person management meetings as needed throughout the year.

Other duties as assigned.

Qualifications:

Experience in and ability to motivate teams through leading by example.

Strong interpersonal written and verbal communication skills, including strong coaching skills.

Proven, superior customer service and sales abilities with a strong understanding of job costing.

Proven ability to manage and deliver budgeted sales and EBITDA monthly.

Ability to work extended hours and weekends.

Advanced Degree and/or 5+ years of successful home services industry profit center leadership experience with a track record of increasing responsibility with past employers in the same or similar industry

Must learn/know the laws governing business and employment in the local market.