Payment Operations Specialist

Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 1–2 years of experience in payment processing and/or consumer financing support. The Operations Specialist will assist in day-to-day operations, support desk activities, merchant onboarding, and data entry tasks related to both payment processing and financing workflows.

This is an exciting opportunity for an early-career professional looking to grow their skill set and gain exposure to financial operations in a fast-paced, service-oriented environment.

Key Responsibilities

Serve as a first-line resource on the Payments Support Desk for merchant and franchisee inquiries

Assist with onboarding support for merchants enrolling in consumer financing and payment processing platforms

Monitor, log, and track support tickets using internal CRM and ticketing systems

Escalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees

Perform basic data entry and integrity checks related to payment processing setup and consumer financing submissions

Support report generation and status updates for team leads and management

Collaborate cross-functionally with operations, IT, and support partners to ensure smooth execution of daily tasks

Stay current on updates to payment systems, lender portals, and internal procedures

Qualifications

1–2 years of experience in payment processing, customer support, or consumer financing

Familiarity with ticketing systems, CRM tools, and digital support workflows

Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment

Effective communication skills, both verbal and written

Problem-solving mindset and a desire to learn and grow within the role

Proficiency in Microsoft Office (especially Excel and Outlook)

High school diploma or equivalent required; associate or bachelor’s degree preferred

Preferred Qualifications

Experience supporting franchise-based operations or field service businesses

Exposure to merchant onboarding processes or lender application platforms

Interest in fintech or financial services