Director, Technical Shared Services
Job Requisition ID #
26WD100745Position Overview
We are seekinga transformational and highly influential leader to build and lead our Technical Shared Services organization. This role will be responsible fordefining and executing a unified strategy across enterprise-wide support and operational functions, including Level 1 and Level 2 Production Support, Release Engineering, Data Services Support, and Enterprise System Access Management.
The ideal candidate is an exceptional people leader who thrives in complex environments, brings teams together around a common vision, and creates scalable operating models that improve reliability, efficiency, and customer experience. This leader will serve as the connective tissue across product, engineering, operations, security, and business stakeholders to ensure our shared services capabilities operateas a single, high-performing organization.This role requires equal partsstrategic leadership, operational excellence, organizational change management, and technical acumen.
Responsibilities
Develop and execute a long-term vision and operating model for Technical Shared Services
Align multiple teams and disciplines under a common strategy, service framework, and set of operational standards
Foster a culture centered on accountability, customer service, continuous improvement, and operational excellence
Lead managers and individual contributors across diverse technical service functions
Establish enterprise-wide service delivery standards, SLAs, KPIs, and performance metrics
Create scalable processes that improve responsiveness, reliability, and efficiency
Drive standardization across support, release management, access management, and data operations
Identify opportunities to automate manual processes and improve service delivery through tooling and AI-enabled capabilities
Lead Level 1 and Level 2 support organizations responsible for incident management, issue resolution, and operational stability
Establish clear escalation paths and support models across business-critical applications
Drive root cause analysis and continuous improvement practices to reduce recurring incidents
Partner with engineering teams to improve system reliability and operational readiness
Establish a predictable, scalable release management framework across enterprise platforms
Lead release planning, deployment governance, release readiness reviews, and change control processes
Improve deployment quality, release velocity, and overall operational stability
Partner with engineering leadership to modernize CI/CD and release practices
Oversee operational support for enterprise data platforms, pipelines, reporting services, and integrations
Ensure timelyresolution of data quality and operational issues
Partner with data engineering and analytics teams to establishsustainable support models and operational ownership
Lead enterprise processes for system provisioning, deprovisioning, role management, and access governance
Partner with security, compliance, and audit teams to ensure access controls meet enterprise standards
Drive automation and self-service capabilities where appropriate
Build strong relationships across Product, Engineering, Security, Operations, Finance, Sales, Customer Success, and Support organizations
Influence leaders across the enterprise to adopt standardized service models and governance practices
Develop multi-year roadmaps that support business growth, scalability, and operational resilience
Lead organizational transformation initiatives and drive adoption of new operating models
Minimum Qualifications
15+ years of experience leading technical operations, support, engineering services, or enterprise technology organizations
5+ years leading managers and large cross-functional teams
Proven experience building or transforming enterprise shared services organizations
Experience leading one or more of the following functions: Production Support, Site Reliability / OperationsRelease Engineering, DevOps, Data Operations, Identity and Access Management, Enterprise Application Support
Demonstrated success driving organizational change and operating model transformation
Experience developing service management frameworks, SLAs, operational metrics, and governance processes
Strong executive communication and stakeholder management skills
Preferred Qualifications
Experience supporting enterprise platforms such as Salesforce, ERP, Data Platforms, Marketing Technology, Customer Success, or Finance systems
Experience implementing automation, AI-assisted operations, or self-service capabilities
Familiarity with ITIL, SRE, DevOps, Agile, and modern service management practices
Experience operatingin a global enterprise environment
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $173,200 and $310,420. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
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