Technical Account Manager
AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore - moving things forward.
The Role:
As a Technical Account Manager, you will be part of the Technical Account Management team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore’s Partner Network. This role requires a seasoned professional with a highly technical background and a focus on building and maintaining strong Partner relationships.
Key Tasks and Responsibilities:
Communicate with assigned partner organizations to build relationships, ensure they are finding success with AutoStore products, and ensure that they understand how to solve any issues being experienced.
Conduct reviews of cases through various platforms to ensure progress is being made and communicate status with both internal and external partners.
Participate in both technically focused and business outcome focused meetings with customers/partners, and be viewed as a problem solver by those organizations
Create documentation around how to solve issues that are experienced, in order to speed future resolution of similar issues.
Become an expert on all aspects of AutoStore’s technology and products, and utilize that expertise to drive value for partners and customers
Run regular meetings, monitor system performance, and inform partners about appropriate identified issues and recommend solutions.
Travel on-site to assist partners with high-level technical issues
Establish and maintain a trusted relationship with key stakeholders internally and externally
Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department
Engage in training delivery in line with The AutoStore Academy
Proactively review partners, issues, and maintenance to ensure a high standard of product utilization and a low level of incidents
Conduct yearly service reviews to share a partner progress report, understand needs, capabilities and growth.
Key Qualifications:
3+ years of experience working in a hands on mechanical/electrical role required
1+ years of experience in a customer facing technical role
Strong communication skills with an ability to conduct both technical and business conversations with different audiences
Must have a customer and partner centric approach
An analytical approach and attention to detail is a must
Able to travel to AutoStore or Partner/Customer locations as necessary
Bachelor's in Mechanical Engineering, Electrical Engineering, or Mechatronics required
We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
Retirement 401(k) plan with employer match and discretionary profit sharing contribution
Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!
AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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