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Location
Hybrid (Calgary, Halifax, Canada)
Seniority
Middle · 4+ years exp
Visa
Sponsors visas in United States, United Kingdom; no register of this country names it
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. Avanade scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Avanade is an IT consulting and services company focused on Microsoft technologies, delivering Azure cloud migration, data and AI, Dynamics 365 and Power Platform implementations, modern workplace and security services. It was founded in 2000 as a joint venture of Accenture and Microsoft, with Accenture as majority owner, and is headquartered in Seattle, Washington. It employs consultants, developers and architects in offices across the Americas, Europe and Asia Pacific, with current hiring in Tokyo, London, Lima and Rio de Janeiro.

The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.

Key Responsibilities

  • Act as a subject matter expert (SME) for EpicCare workflows and configurations.
  • Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
  • Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
  • Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
  • Maintain system documentation, including workflows, build specifications, and testing protocols.
  • Ensure compliance with HIPAA, data governance, and organizational security policies.
  • Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
  • Support the teams working on other non-Epic inpatient clinical applications.

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The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment

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