Project Manager

Job Level: Senior Consultant
Experience: 10+ Years

Role Overview

We are looking for an experienced Project Manager to lead application development, enhancement, and support projects. The role involves managing ServiceNow SaaS development initiatives and overseeing maintenance and support of .NET/Java-based applications, ensuring timely delivery, quality, budget adherence, and stakeholder satisfaction.

Key Responsibilities

• Lead and manage end-to-end application development and maintenance projects using Agile and Waterfall methodologies.
• Manage ServiceNow SaaS development projects, including planning, execution, monitoring, and delivery.
• Oversee application maintenance, enhancements, incident management, and ticket resolution for .NET and Java-based systems.
• Coordinate with development, testing, infrastructure, and support teams to ensure smooth project delivery.
• Manage project timelines, budgets, resource allocation, risks, dependencies, and deliverables.
• Work closely with outsourced vendors to track project progress, monitor performance, and ensure SLA compliance.
• Manage User Acceptance Testing (UAT), quality assurance, release management, and deployment activities.
• Engage with business stakeholders to gather requirements, manage expectations, and provide regular project updates.

Required Skills & Qualifications

• Bachelor's degree or Diploma in Business, Information Technology, Engineering, or a related field.
• 10+ years of experience in Project Management, particularly in application development and maintenance projects.
• Proven experience managing both development and application support projects.
• Hands-on experience with Agile and Waterfall project management methodologies.
• PMP certification is preferred; equivalent practical project management experience is acceptable.
• Experience managing outsourced vendors, including deliverables, timelines, budgets, and expenditures.
• Strong understanding of UAT, QA processes, application enhancements, and production support.
• Proficiency in project management and requirements management tools such as JIRA and Confluence.
• Strong stakeholder management, communication, leadership, and risk management skills.

3 Main Skills to Search

1. Application Project Management – 10+ years, Agile/Waterfall.
2. ServiceNow & Application Support – ServiceNow SaaS, .NET/Java development and maintenance.
3. Vendor & Stakeholder Management – Budget, timeline, UAT, QA, risk and delivery management.

Skills

Requirements Management, UAT, Outsourcing, Plan Development, requirements from stakeholders, Potential Risks, Production Support, Project Management, Agile Delivery, Information Technology and Services industry, Application Maintenance, support of IT projects, Agile & Waterfall Methodologies, Software as a Service (SaaS), Incident Management, Liaising With Vendors