Rep, Technical Support

Responsibilities

Essential Duties and Responsibilities:

• Provide remote assistance and training to end users in the operation of AV systems
• Perform routine monitoring sweeps and service on AV systems
• Assist with AV tech support of planned VIP events and other meetings
• Resolve issues related to: Crestron, Logitech, Microsoft Teams rooms, AMX, Biamp, Shure and other AV/VC technologies
• Perform support tasks in a timely and quality conscious manner
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Setup and troubleshoot various audio/video/presentation systems
• Other duties assigned as needed

Skills and Abilities:

• Effective communication and interaction with employees, clients and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensure meeting deadlines
• Basic computer knowledge
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills both verbal and written
• Demonstrated customer service focus and client communication skills

Education and/or Experience:

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures
• Videoconferencing experience including operation call set-up and equipment
• Experience and knowledge of web conferencing tools such as MS Teams, Zoom, WebEx, and Cisco meeting place a plus