Mechanic

Job title: Mechanic

Department: Service, Maintenance

Location: Blackburn/Newbridge 100% on site

Salary: 33K-37K plus monthly commission

Corporate overview:

Avis has continuously diversified to provide public and private sector needs in the vehicle sales, services

and rental industry. With over 30 years’ experience we strive to provide the very best quality vehicles on demand

throughout the UK. With an experienced and efficient staff base we work to always ensure a high level of customer

satisfaction.

Key responsibilities:

• Ability to test, diagnose; carry out repairs and servicing and undertake all mechanical repairs of vehicles to excellent standards and to the appropriate specification.
• Examine vehicles, recognise and provide a report on vehicle (or component) defects or systems of impending failure.
• Technicians replace tyres when worn, damaged or faulty ensuring that all work is carried out in accordance with technical standards and any work instructions. Tyre replacement work involves but is not limited to.
• Ability to use a range of tools to aid the Job holder in their role and ability to work on a range of vehicles and make and models.
• Adhering to manufacturers’ procedures and processes wherever relevant.
• Diagnose the customers’ needs by listening, responding and explaining work required, to ensure the vehicle is in a safe and road worthy condition prior to leaving the depot.
• Identify work and faulty components in accordance with technical standards and any work instructions.

Key Objectives:

• Assist in meeting VOR days of vehicles
• Provide an excellent customer service experience
• Maintain a good understanding of outsourced third-party suppliers in order to achieve a quick turnaround of vehicle out of service maximising the volume of vehicles available for rent
• Maintain a close working relationship with individuals throughout the organisation
• Assist in maintain the parts ordering process for the fleet repair process
• Assist with all repairs required within the facility and the use of outsource supplier
• Responsible for obtaining the correct information from the customer and thus supplying the correct information through to the Mcnicoll Workshop Development Manager and subsequently the workshop technician(s) and associated administration staff
• Limited within the service department and only upon approval from the Mcnicoll Workshop
• Development Manager or via Mcnicoll Hire Operations Manager
• Able to propose changes to the Mcnicoll Workshop Development Manage
• Be in direct contact with the Mcnicoll Workshop Development Manager & Lead Damage and Maintenance Administrator
• Ability to interact with team members, customers and public

Required Qualifications & Skills

• Full UK driving licence
• Customer service focussed· Be able to provide a clearunderstanding to customers of anywork that requires to be undertaken totheir vehicle(s)
• Automotive Qualification: IMI Level 3Diploma in Light Vehicle Maintenanceand Repair or equivalent (i.e. City &Guilds) as a minimum

Experience & Attributes

Essential:

• Financial awareness
• Ability to make decisions quickly taking into account all the issues
• Assist and maintain a process or function effectively and efficiently
• Competent written and verbal communication skills.
• Ability to work alongside and others to ensure performance levels
• Be able to work as part of a team with motivation and continuously improving performance
• Proficient Computer skills, Strong Microsoft Word and Excel skills.

Desirable:

• Be able to have the foresight and ability to forward plan
• Work with IDS machine

Other requirements:

• Effectively communicate with individuals within the organisation and with customers
• Maintain a high level of commitment to the Customer Led, Service Driven vision to make Mcnicoll Hire/Avis Budget the best provider of vehicle rental service asdetermined by our customers
• Complete regular training to company and/or industry standards

Benefits

• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing

• Private medical insurance

• Free parking available

• Referral programme

• Employee discounts on car rental across Avis Budget Group (including Zipcar).