Customer Service Advisor
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Sep 28, 2026.
Join Green Flag as a Customer Service Advisor, where you'll be the main point of contact for new and existing customers. You'll drive sales, retain customers, and deliver exceptional service while accurately capturing customer details and managing multiple systems. This is a permanent, full-time role with a rotational shift schedule. Ideal candidates will have persuasive communication skills, strong objection-handling abilities, and the ability to thrive in a fast-paced environment.
Missions
- Be the main point of contact for new and existing customers, handling inquiries related to breakdown cover, renewals, and policy changes.
- Drive sales and retain customers by understanding their needs, addressing objections, and matching them with the appropriate level of cover.
- Deliver exceptional service by providing clear guidance and reassurance during customer inquiries while maintaining a commercially focused mindset.
Profil recherché
- This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service- Whether you have previous contact centre experience or a strong background in sales and customer engagement, this role could be a great fit
- We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied
- Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner
- Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions
- Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes
- Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards
- Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently
- We're inclusive and welcome everyone. We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply