IT Manager

About Our Client

Our client is a leading global provider of technology-enabled outsourcing and business solutions, supporting organizations and customers across multiple markets worldwide. The company operates across a broad international network and places strong emphasis on operational excellence, technology, and service quality.

Job Description

The Manager - Information Technology will be responsible for leading all aspects of IT application development and support for designated regions or projects. Additionally, this role entails managing IT budgets strategically to ensure cost-effectiveness while maintaining high service standards.

Key Responsibilities

Leadership and Team Management

• Provide overall leadership for the IT applications team, including administrative functions, performance evaluations, and team management.
• Manage internal client and stakeholder relationships, both internally and externally.
• Identify key issues and develop appropriate solutions.
• Document application deployments and share key learnings with vendors and end-users for improvement.

Project and Vendor Management

• Ensure the highest uptime of applications through collaboration with IT stakeholders.
• Lead project management for IT and business initiatives, managing time, cost, and resources.
• Communicate any project slippage or issues to stakeholders in a timely manner.
• Manage vendor relationships, including SLA management and vendor engagement.
• Prepare and track IT and project budgets.
• Implement and enforce IT governance policies.
• Contribute to product development initiatives.

Sustainability

• Promote judicious use of natural resources.
• Adhere to the organization's environment, health, and safety policies, objectives, and guidelines.

Anti-Bribery Management Systems (ABMS)

• Follow the roles and responsibilities prescribed in the company's Anti-Bribery Management Systems manual.
• Understand ethical standards and the importance of integrity in business practices.
• Identify and evaluate risks related to bribery in various business contexts.

Key Requirements

• Graduate/Postgraduate degree in IT, Information Systems, or a related field.
• Additional graduate degree preferred.
• 5-8 years of progressive experience in Information Technology.
• Strong programming experience, preferably in Microsoft technologies (5+ years).
• Project management experience (1+ year), including team leadership of at least two people.
• Familiarity with internet technologies and online applications.
• Demonstrated ability to analyze business requirements and develop effective technological solutions.
• Behavioral Competencies
• Communication
• Digital Fluency
• Diversity, Equity, and Inclusion Orientation
• Personal and Professional Development
• Leadership
• Entrepreneurship
• Quality and Service Orientation
• Teamwork and Collaboration
• Delivering Results
• Functional Competencies
• Stakeholder Relationship Management
• Vendor Management
• SAP
• SharePoint

Equal Opportunity

Our client is committed to providing equal employment opportunities and fostering an inclusive workplace where individuals from diverse backgrounds are welcomed and supported.