Linux Helpdesk Technician, Lund
Job Title
Linux Helpdesk Technician, LundJob Description
Deep Linux knowledge is one thing. Making it makesense to someone else is another. As a Linux Helpdesk Technician at Axis in Lund, you'lldo both - for thousands of colleagues and around 2,000 Linux clients, in a team where user satisfaction is the measure of a job well done
Who is your future team?
Our IT Helpdesk is where colleagues turn when technology gets in the way. We provide 1st line support to several thousand colleagues in Sweden and act as 2nd line support for our global Helpdesk contacts. We're40 people in total, organisedinto functional areas covering internal systems and access management, Windows, Linux, Mac, telephonyand conference rooms.
As a Linux Helpdesk Technician, you'lljoin a tight-knit team of four who share responsibility for around 2,000 Linux clients. Across the whole Helpdesk, we'reworking towards the same thing: user satisfaction, built on quick responses and a professional, helpful approach.
What you'lldo here as Linux Helpdesk Technician
Your day revolves around people. Colleagues come to you when something has stopped working, and you're the one who listens, works out what's wrong and fixes it - over the phone, through our ticketing system, remotely, or face to face at our walk-in service desk. Technical depth is what makes that possible; service is what makes it matter.
Support colleagues through our ticketing system, by phone, using remote tools and on site
Staff the walk-in service desk about half a day a week, helping colleagues with laptops, phonesand other equipment
Troubleshoot hardware and software issues in a Linux environment
Install, configureand deliver Linux clients using tools such as Ubuntu and FAI (Fully Automatic Installation)
Spot and fix issues before they reach users, with the help of tools such as Ubuntu Landscape
Create and maintaintechnical documentation
Help shape how we support users in future, through AI-supported solutions and self-service options
Who are we looking for?
We'relooking for someone who is genuinely helpful - the kind of colleague people are relieved to reach. You explain technical solutions in plain language, however technical the person in front of you happens to be, and you take every question seriously.
That helpfulness rests on real technical depth. You know Linux well enough to get to the bottom ofthings. You take ownership of your cases and drive them forward independently, and you keep an eye out for what could work better. You share your knowledge easily and enjoy working with people from a wide range of backgrounds. For us, your willingness to develop in the role matters just as much as your professional background.
We'dlove to hear that you have:
Solid, hands-on experience with Linux in a client environment - however you gained it
Experience supporting users and resolving their technical issues
Experience working with ticketing and case management systems
Fluency in Swedish and English, both written and spoken
Bonus points for:
Working knowledge of Ubuntu, FAI, CFEngineor Ubuntu Landscape
Working knowledge of ServiceNow
Scripting experience with Bash and Python
Experience of larger initiatives such as OS rollouts, or familiarity with Windows, Mac, mobile devicesor conference room technology
What Axis has to offer
We are a world leader in network video, where cutting-edgetechnology meets global impact. Here, you'llcontribute to meaningful projects that shape the future of security and surveillance - developing solutions used worldwide.
As a fast-growing company, we offer exciting career opportunities. You'llgrow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work-life balance.
Our Lund HQ Campus, including the impressive Grenden building, offers a dynamic environment with spaces crafted to encourage collaboration - whether through informal "fika" chats, formal meetings, or after-hoursactivities. Check it out: Axis HQ
Your well-being matters to us. We offer a range of benefits, including a company bonus, Friday cake, wellness allowance, health insurance - and even your own Axis bicycle.
Curious to discover more?
We have a host of places where you can learn more about Axis, our products, solutions, company culture, and what working at Axis is really like.
Check out:
Ready to Act?
Axis is a company realizingthe benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications.
If you have questions about the position, please reach out to recruiting manager Anders Rönnerstål at [email protected].
Start date: By agreement
Working hours: 08:00-17:00, on-site in Lund
Type of Employment
Permanent EmploymentPosting End Date
2026-09-30Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world
For more information about Axis, please visit our website www.axis.com.
Listen to Get To Know Axis - Podcast