Site Reliability Engineer II

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Site Reliability Engineer (SRE) II is responsible for designing, implementing, and maintaining scalable and reliable systems and applications. Focus on automation, monitoring, and incident response to ensure high system availability and performance. This role will collaborate with development teams, and employ infrastructure as code principles. This role combines software development and system administration skills to enhance overall system reliability and efficiency. Contributes to capacity planning, on-call support, and documentation efforts within the organization.

What Will You Do?

• Builds and scales the technology infrastructure to meet rapidly increasing demand.
• Collaborates with cross-functional teams to launch new features and services.
• Delivers automation solutions for deployment, monitoring, management. and incident response.
• Develops and improves operational practices and procedures.
• Participate in incident response and resolution activities, including root cause analysis, to minimize downtime and prevent future occurrences.
• Coaches more junior colleagues in techniques, processes, and responsibilities.

What Will You Bring?

• BA/BS Degree (4-year) relevant field such as Computer Science, Information Technology, or a related technical discipline is preferred but not mandatory.
• 4-6 years In a site reliability, dev ops, or systems engineering position
• Intermediate knowledge of cloud service operations, including data assurance, monitoring, alerting and notifications.
• Intermediate knowledge of Infrastructure as code
• Intermediate knowledge of containers and orchestration platforms
• Intermediate knowledge of continuous integration and continuous delivery
• Demonstrated ability to manage cloud native environments
• Problem solving and decision making skills.
• Intermediate proficiency programming or scripting language (e.g., Python, Bash, or Go). The ability to write and understand code for automating tasks.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $130,000-$145,000

Bonus:  This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

There will be an in-person onsite component as part of our interview process. 

What’s in it for You?

• Extraordinary People - we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging  - A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min interview (Recruiter)
• Stage 2: 30-min interview (hiring manager)
• Stage 3: 45-min team interview 
• Stage 4: 30-min Executive interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid