This is a highly visible position that serves as a primary Global Support interface between Axway and the Axway customer base. It is a key role in defining the customer’s impression of Axway. This position will require impeccable customer service, troubleshooting skills, and a strong technical background as the position is responsible for solving technical problems for Axway customers. It will be required to provide Axway customers and partners with high-quality, courteous, and accurate technical information in a timely and efficient manner.
Support Engineer will be performing departmental and support-related tasks such as communicating with customers, meeting Initial Response on SLAs, and solving the customer’s problems. Support Engineer will be available for a 24x7 shift rotation.
- Location: Sofia, Bulgaria
- Work model: Hybrid

