Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA

AYANA Hospitality • English • Travel & Tourism • Hotels & Resorts • 1 day ago
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AYANA Hospitality

Established in 2009, AYANA Hospitality is a luxury hospitality management group headquartered in Indonesia. The company operates a portfolio of high-end hotels, private villas, and residential developments across the archipelago, including its flagship 90-hectare integrated resort estate in Jimbaran, Bali, as well as properties in Jakarta and Komodo. Its primary offerings include five-star accommodations, world-class wellness spas, fine dining venues, luxury marine cruises, and event spaces designed around sustainable practices and authentic Balinese cultural traditions.
ayana.com • Jakarta • West Karawang • Luxury Travel • Hotels & Resorts • Travel & Tourism • 501-1000 employees • Est. 2009

Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Ensure compliance with health and quality standards

Requirements

  • Fluent in Mandarin, with a certified language test preferred
  • Minimum of 1 year experience in the same position in luxury hospitality
  • Experience in operating OPERA system
  • Strong communication skills in English
  • A customer-oriented and professional attitude
  • Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits

  • Positive Working
  • Great Environment
  • Supportive Team Work
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