Reservations Agent | AYANA BALI

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summaries of responsibilities:

• Handling reservations and bookings
• Provide information about room availability, rates, and hotel amenities
• Manage incoming calls, message, emails and respond to guest inquiries
• Coordinate with other departments to ensure smooth guest experience
• Maintain accurate records of reservations and guest information

Requirements

• Only for Indonesian Citizen
• Minimum 1 year experience in the same position or related fields in the hospitality industry
• Excellent written and verbal communication skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Strong phone contact handling skills and active listening
• Customer service-oriented mindset and ability to adapt or respond to different types of characters
• Ability to handle multiple tasks simultaneously, effectively prioritize, and manage time efficiently.
• Familiar with Property Management System (PMS) and Channel Manager is a plus
• Diploma in Hospitality, or other relevant fields. Bachelor's degree is desirable