Специалист 3-й линии поддержки

B2B-RTS • Russian: C1 • PHP • SQL • 9 hours ago
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≈ $11k – $21k per year (Estimated)
Location
Remote (EAEU)
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B2B-RTS

B2B-RTS is a Russian electronic trading platform operator and IT service provider headquartered in Moscow, established through the integration of major procurement platforms including B2B-Center and RTS-tender. The company provides a digital ecosystem for commercial and government procurement, offering electronic trading services, cloud logistics, and analytical tools for supply chain management. It operates across more than 80 regions in Russia, serving over 300,000 active clients and facilitating trillions of rubles in annual trading volume for sectors such as energy, metallurgy, and retail.
b2b-rts.ru • HQ: Moscow, Russia • Transportation & Logistics • Artificial Intelligence • Commerce • Est. 2002

Сейчас мы в поисках специалиста технической поддержки 3-й линии, который будет работать с обращениями по продуктам компании, взаимодействовать с техническими командами и помогать в решении инцидентов.

Обязанности:

- осуществление поддержки продуктов компании 3-я линия;

- работа с Confluence и JIRA;

- создание и ведение тикетов по обнаруженным проблемам;

- эскалация обнаруженных проблем, отслеживание сроков решения инцидентов;

- коммуникация с разработчиками, тестировщиками и аналитиками;

- запуск скриптов;

- работа с БД: SQL-запросы на выгрузку данных.

Требования:

- опыт работы в технической поддержке от года;

- знание SQL на уровне написания запросов простой и средней сложности;

- знание XML, JSON;

- базовое знание PHP, GIT, HTML, CSS будет преимуществом.

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